Matt Groder Email & Phone Number

Boston, Massachusetts, United States

Greater Boston Area

• Supervise the operations of the Custom Orders department, under the direction of the Manager, and of incoming orders that cannot be processed through our normal channels at Hachette.
• Create & maintain open channels of communication between our distribution clients and our company. Work directly with our warehouse to ensure we are meeting order deadlines and we are compliant with industry and.
• Recognizing problems and/or errors, streamline and improve process, to be innovative, and to promote collaboration. Review and manage vendor requirements based on contractual agreements. Prioritize tasks to accomplish.
• Breakdown daily, monthly, and yearly metrics reports as they pertain to my department. Use those results to note departmental and industry trends.
• Oversee three coordinators within my department on their daily workflow, development, and process. Set up yearly goals and write up yearly reviews.
• Involved in the hiring of new Custom Order coordinators as well as summer interns.