• Managed item setup, partner relationships, and data quality stewardship, delivering on-time SKU setups through collaboration with merchant teams, internal stakeholders, and external vendors to ensure a high-quality digital experience for Target guests.• Collaborated with Site Merchandise and Taxonomy teams on the Adult Beverage Digital Health Review, remediating wine type and varietal classifications to enhance site clarity and guest experience.• Initiated partnership with cross-functional teams, including Item COE, Process and Merchandise, to develop an optimized workflow for vendor cost and pricing submissions, ensuring data accuracy while minimizing redundant tasks and improving efficiency.• Led process improvements and contributed to the development of best practices while holding partners accountable for item data requirements, driving accuracy and consistency across categories.• Created and maintained trackers while setting timelines to oversee Target.com pre/post-launch readiness, resolving issues and coordinating content submissions while communicating with buying teams to ensure timely and accurate item transition setups.• Onboarded new hires and trained peers to support business priorities.• Fostered strategic partnerships across teams, enhancing collaboration and driving item data accuracy.• Proactively addressed Data Quality (DQ) issues by partnering with the content ingestion team to resolve inaccuracies in brand syndication, including merchandise attributes and net content discrepancies.• Led cross-functional projects, including the Adult Beverage Digital Health Review to remediate wine type and varietal classifications, the update of frozen item taxonomy to improve reporting accuracy and enhance the guest experience, and the execution of the Favorite Day brand launch, ensuring timely updates to images, copy, and product titles for Spring 2021.

Service Specialist - Product Reviews• Lead small team of specialists in answering guest questions involving Target owned brand merchandise on TCOM. • Formed and developed small guest service team responsible for answering guest questions relating to Target Owned Brand products through the Q&A platform.• Developed strategies and conceptualized new processes for tracking, researching, and engaging guest questions. • Collaborate and foster relationships with product design and development teams to address and answer guest questions.• Created custom reporting to track team productivity, daily questions, quarterly recaps, product development involvement etc. • Develop KPI processes for tracking performance, partner participation, answered questions etc.• Conceptualized and lead all training for new team members.• Moderate and track guest safety and liability issues surfaced on Target.com product review platform.• Work closely with merchandise, product design, legal and Product Safety and Quality (PSQA) teams to resolve merchandise, and guest issues and surfacing sensitive safety or liability trends.Previous Roles• Target.com Social Media Guest Service TeamWorked on a small team responsible for reactively responding to and resolving complicated issues for guests on Target.com social media platforms (Facebook & Twitter) as well as increasing guest engagement by proactively responding to guests posts. • Chat Launch SMEDeveloped processes for the launch of guest-facing chat platform (reactive & proactive), created training tools and oversaw training of 60+ team members.

Oversaw marketing and box office management for this historic venue, playing a key role in the re-launch of First Avenue’s website in Spring 2009 and the opening of The Depot bar/restaurant in Summer 2010.• Developed and executed marketing campaigns while managing the venue’s social media platforms.• Created and distributed weekly email marketing blasts to over 20,000 subscribers and prepared press materials.• Designed and managed advertising plans, media schedules, and settlements across print, radio, outdoor, and digital platforms.• Led the complete redesign and launch of First Avenue’s website, implementing targeted Facebook and Twitter advertising campaigns and SEO strategies.• Streamlined ticket distribution through standardized inventory management programs, coordinating with independent retailers and Ticketmaster Corporation.• Engaged guests proactively and reactively to promote concerts and increase awareness of ticket sales.• Provided direct ticketing services for artists, management, and record labels for group buys.• Conceptualized a Twitter table giveaway contest, recognized as one of the "Twin Cities Best" in Minneapolis St. Paul Magazine’s Best of 2011 issue.

Performed various roles involving marketing, booking, event planning/management, and administrative support, working closely with the General Manager, Owner, and Bar Manager.• Schedule concerts with local and nationally touring bands, advancing all production needs with tour managers and bands as well as reconciling concerts with outside promoters• Managed all website content, created monthly event calendar and produced all in-house videos• Designed in-house posters, flyers, and advertisements• Wrote and distributed press releases to media outlets • Managed all event ticket sales, on-sale schedules, promotional events• Initiated and maintained relationships with local and national bands, record labels, promoters, radio stations and publications