BPO (Business Process Outsourcing) experience over 7 years (Operations, Training, Leadership and Development, Human Resource, and Administration). Served more than hundred satisfied clients in the United States, Canada and Europe. Currently managing a dynamic team of virtual assistants capable of performing these following:• Office executive assistant support.• Lead generation using different resources.• Blog/Ad posting/Writing articles.• Data processing.• Data entry on different softwares/CRM system management.• Social media marketing/maintenance.• Live support (chat/phone/CRM software).• Administrative support.• Managing projects & reporting within a due date.• Online research.• Generating leads using different resources.• Sending (email/fax) flyers to qualified leads.• Inbound/Outbound customer support.• Telesales/Cold calling/Telemarketing calls.• Sales & marketing assistance.• Accounting assistance including dispute/charge backs.• Billing & collections.• Scheduling appointments.• Following up with customer/client via phone/email.• Finding solutions for any technical difficulties in web.• Prospect/Customer follow-up.• Debt collection calls.• Creating/maintaining database.• Customized processing operation on different software based on client requirements.