Matt Hasan Email & Phone Number

BPO (Business Process Outsourcing) experience over 7 years (Operations, Training, Leadership and Development, Human Resource, and Administration). Served more than hundred satisfied clients in the United States, Canada and Europe. Currently managing a dynamic team of virtual assistants capable of performing these following:• Office executive assistant support.• Lead generation using different resources.• Blog/Ad posting/Writing articles.• Data processing.• Data entry on different softwares/CRM system management.• Social media marketing/maintenance.• Live support (chat/phone/CRM software).• Administrative support.• Managing projects & reporting within a due date.• Online research.• Generating leads using different resources.• Sending (email/fax) flyers to qualified leads.• Inbound/Outbound customer support.• Telesales/Cold calling/Telemarketing calls.• Sales & marketing assistance.• Accounting assistance including dispute/charge backs.• Billing & collections.• Scheduling appointments.• Following up with customer/client via phone/email.• Finding solutions for any technical difficulties in web.• Prospect/Customer follow-up.• Debt collection calls.• Creating/maintaining database.• Customized processing operation on different software based on client requirements.

• 

  Project Manager

  Employee Leasing Agency

  Feb 2013 - Present

  •Serving oversees clients with extraordinary back office support. Understanding business demand and finding exact remote staffing solution to reduce operations cost.•Helping small business owners to expand their growth by providing extensive support on time consuming projects.•Working with single person business owners, Realtors and Brokers to take their business to the next level with affordable virtual assistants.•Encouraging e-commerce owners to reduce the operations cost by hiring virtual assistants to compete in the global market.•Eliminating the hustle of interviewing, recruiting and training in house staffs for the business owners. Ensuring quality remote assistance and zero expense for employers compensation insurance, employee taxes, office facility, equipment and employee vacation cost.•Working with individual executive virtual assistants to ensure quality client service, regular training and reporting to the clients.•Generating weekly/monthly client reports, progress graph and data analysis to make sure the effectiveness of the project operations.