Matt Herbert Email & Phone Number

Oversee daily operations of warehouse, including shipping, receiving, inventory, and auditing. Asist with dispatch and accounting, dispatching drivers based on need and updating and providing documentation for billing. Improved pick/packing process and increased efficiency of storage by reorganizing warehouse and creating additional space using optimal.

Deliver packages to customers timely and efficiently, following assigned delivery routes. Interact daily with commercial and private customers, including follow ups, pick up requests, and assistance with unloading and loading packages. Exceeded expectations and always met all performance metrics as required, including on time delivery, safe driving.

Milwaukee, Wisconsin, United States

Oversaw entire warehouse daily operations from pick/pack to loading of delivery trucks and managed 35 warehouse associates, directing, assigning, and monitoring work. Performed new hire training, safety training, and reporting on warehouse productivity. Improved shift accuracy 3% after following up with employees making picking errors and providing.

Oak Creek, WI

Managed different areas of nightly operation, including unloading, loading, and small sort. Assigned work within different areas to employees. Performed daily production and staffing paperwork and compiled daily recaps.Oversaw production in fast paced, ever-changing environment, adapting easily to changing conditions such as late arriving trucks or.

New Berlin, WI

Led inside sales and customer service for family-owned pest control company. Created yearly budget and implemented KPIs to ensure budget was met. Held bi-weekly department meetings to introduce and review initiatives and review weekly reporting on key metrics for call center. Recruited for call center positions.Strived for continuous improvement by.

West Bend, WI

Oversaw performance and continued growth of inside sales and customer service departments. Drove growth across all channels of business and developed and implemented metrics, including AOV, conversion, and abandon rates. Handled escalated calls for sales and service and resolved customer complaints professionally and efficiently. Maintained seller rating.

West Bend, WI

Developed and implemented sales growth plan for wholesale division of Discount Ramps. Generated 10% growth consistently. Produced monthly performance reports for all accounts within wholesale program. Researched and proposed potential growth areas for all key accounts and selected, priced, and merchandised new wholesale products. Helped create marketing.

Milwaukee, WI

Launched new, 1st of kind virtual showroom in collaboration with President of National Business Furniture. Assisted in selecting furniture for new concept, ordering, receiving, assembling, and staging in showroom. Developed and implemented brand specific scripting for 4 different brands serviced by showroom. Launched 1K+ SKUs across 3 different websites..

Milwaukee, WI

Led performance of all customer service department functions. Handled escalated calls with tact and professionalism. Worked closely with merchandising to ensure all information presented on website was accurate. Worked as Project Manager implementing live chat and becoming Google Trusted Store for customer service on OfficeFurniture.com.

Communications

Activities and Societies: Resident Assistant, Baseball Captain RA in 2006 &2007

Education record