Customer Service Lead
CurrentResponsible for enriching and refining client experience as part of the Retail Solutions team. Implements and upholds protocols for handling client inquiries, processing orders, and troubleshooting encounters in real-time. Develops business relationships and manages client accounts to ensure timely delivery of high-quality product. Works directly with operations management to maintain production schedule and supply chain flow. Applies expertise in design to inspect and reconstruct artwork files for digital and flexographic print.