Matthew Abbott Email & Phone Number

Hooksett, New Hampshire, United States

• Overseeing off-rent and reconditioning of fleet assets• Worked with repair vendor to ensure timely cost-effective repairs• Managing 20,000+ assets to align with business objectives• Review policy and procedures to keep pace with ever changing business goals • Proven track record of meeting weekly and monthly goals in a fast-paced environment• Continuous communication with vendors to mitigate risk and improve process• Identify internal “pain points” to improve SOP’s • Recognized by management for working on uniting cross function departments to improve commutation and team building

Greenland, New Hampshire, United States

• Work with new and existing clients to demonstrate new product and brand offerings• Work within Fleet Sales for business-to-business sales• Adapted my teaching style to maintain customer-centric experience• Offered a modern approach for delivery/presentation of vehicle (Facetime, Zoom) • Presented brand offerings with passion to excite clients• Educated clients on their current Mercedes-Benz product to maximize their utilization of their car• Proven track record of success in meeting and exceeding goals • Attend social events to promote the brand and support community engagement• Numerous positive reviews provided by customers on public forums • Participated in continuing education trainings from Mercedes-Benz (virtual and in-person)• Tasked by management to handle high-needs clients for frictionless experience • Continuous independent education on brand competitors • Focused on delivering exceptional experiences directly aligned to Mercedes-Benz luxury strategy

Portsmouth, New Hampshire, United States

• Continuous focus on customer delight and expanding customer relationships; maintain total accountability for a positive customer experience by active listening and asking questions pertinent to the user/business• Spearhead team discussions centered around enhancing workplace strategies and efficiencies• Document software defects, and work with internal departments to escalate or resolve issues as needed• Recognized numerous times by clients for dedication and support to resolving payer/vendor issues efficiently• Active participation and adherence to Bottomline’s C1 Customer Service program• Recognized numerous times by customers for dedication and support• In June of 2019, the position of Senior was created to be part of a three-person team focused on payers and payee issue resolution

Hartford County, Connecticut, United States

New York/New Jersey Market• Educated brokers and benefits administrators on policy guidelines• Monitored policies and guidelines in accordance to the ACA• Collaborated with other teams to ensure proper business deliverables• Elicit requirements from other departments in order to meet needs for projects • Possessed excellent multitasking skills using numerous application• Continuously monitored changing health care implementations • Thrived in demanding environment while meeting metric requirements • Possessed ability to learn and adapt to new system platforms and computer applications