Manager, Technical Support (Emea)
Managing a team of 8 Support Analysts providing 1st and 2nd line support to the global merchant i-base.
Feb 2016 - Aug 2017
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Matthew Ayers Email & Phone Number
Director, Enterprise Technical Support (EMEA) at CyberSource
1 work email found
@cybersource.com
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 71%
Role
Director, Enterprise Technical Support (EMEA) at CyberSource
Location
Greater Guildford Area, United Kingdom
Who is Matthew Ayers? Overview
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Quick answer
Matthew Ayers is listed as Director, Enterprise Technical Support (EMEA) at CyberSource based in Greater Guildford Area, United Kingdom. AeroLeads shows a work email signal at cybersource.com and a matched LinkedIn profile for Matthew Ayers.
Matthew Ayers previously worked as Manager, Technical Support (EMEA) at Cybersource and Technical Account Manager at Cybersource.
Company email context
Email format at cybersource.com
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{first_initial}{last}@cybersource.com
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AeroLeads found 1 current-domain work email signal for Matthew Ayers. Compare company email patterns before reaching out.
Profile bio
About Matthew Ayers
Experienced senior SaaS Technical Support Manager who has worked in the Financial services industry for 20+ years with a demonstrated ability to understand complex products requiring a strong technical aptitude. Used to working under pressure supporting business critical services and with a genuine passion for consistently delivering best-in-class technical support. A strategic thinker keen to use data to define strategy who is not afraid to challenge established working practices in the pursuit of continual service improvement. Able to work as part of a global management team within a matrixed organisation and highly self-motivated and keen to learn. Currently studying for part-time MBA through the University of Exeter.
Listed skills include Manage Client Relationships, Enterprise Software, Fidessa, Trading Systems, and 19 others.
7 roles
Matthew Ayers work experience
A career timeline built from the work history available for this profile.
Technical Account Manager
Aug 2014 - Feb 2016
Technical Account Manager
Technical Account Manager with responsibility for a portfolio of Enterprise Fidessa customers, the majority of whom operated a complex multi-node, multi-region platform configuration.
May 2008 - Feb 2014
Implementation Engineer
Working on customer sites in the UK, Germany and France, implementing and configuring the Fidessa GUI.
Jun 2000 - Apr 2008
Product Consultant
• Provided pre and post sales technical support to Account Managers• Short and long-term project management (e.g. upgrades, new installations)• Communication with Software Development and Product Management• Third Line Support - handled fault escalations from 2nd Line Support Team• 2nd Line Support Team Leader including recruitment, appraisals, training and rotas
Jan 1999 - May 2000
Second Line Support Executive
Datastream/Icv
Fault logging and resolution for ‘TOPIC3’ real-time market data/Trading applications and ‘Datastream’ research applications
Jan 1998 - Dec 1999
Helpdesk Executive
Icv
Supporting TOPIC 3 and Market Eye products
Dec 1995 - Dec 1997
FAQ
Frequently asked questions about Matthew Ayers
Quick answers generated from the profile data available on this page.
What is Matthew Ayers's role at their current company?
Matthew Ayers is listed as Director, Enterprise Technical Support (EMEA) at CyberSource.
What is Matthew Ayers's email address?
AeroLeads has found 1 work email signal at @cybersource.com for Matthew Ayers.
Where is Matthew Ayers based?
Matthew Ayers is based in Greater Guildford Area, United Kingdom.
What companies has Matthew Ayers worked for?
Matthew Ayers has worked for Cybersource, Fidessa, Thomson Financial, Datastream/Icv, and Icv.
How can I contact Matthew Ayers?
You can use AeroLeads to view verified contact signals for Matthew Ayers, including work email, phone, and LinkedIn data when available.
What skills is Matthew Ayers known for?
Matthew Ayers is listed with skills including Manage Client Relationships, Enterprise Software, Fidessa, Trading Systems, Customer Escalation Management, Market Data, Front Office, and Crm.
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