Group Procurement partners with the Business to drive high performance and sustainable value from LSEG’s supplier relationships - £2bn third party spend with 5,200 suppliers globally. Recruited to develop, implement and lead a Supplier Relationship Management function, focussing on establishing successful supplier relationships with strategic Technology, Services and Corporate suppliers. Design and deployment of the SRM framework, value proposition and operating model, including interfaces with other functions. Recruitment of SRM team. Senior stakeholder engagement and management, including the establishment of the ‘Executive Sponsorship’ model to develop executive level relationships with key suppliers. Collaboration across LSEG to develop global supplier strategies that are aligned to business strategies and designed to extract maximum value from supplier relationships. Orchestration of partnership, innovation and co-development opportunities with technology and services suppliers.

The Global Commercial Contract and Supplier Relationship Management team are responsible for Deutsche Bank’s ‘post deal’ relationship with 700 strategic suppliers which represent an annual third party spend of €3bn across IT, Professional Services, Consulting, Banking Services and Operations categories.  Accountability for the proactive commercial, contractual and relationship management of a portfolio of IT Services, AD&M, Infrastructure and Telecoms/Networks suppliers with an annual spend of over €1bn. Leadership of a global team of 15 VPs/AVPs, and responsibility for stakeholder management at ‘C’ level. Establishment of an end to end approach to SRM in Deutsche Bank, establishing strong and trusted partnerships with key suppliers.  Creation and maintenance of supplier governance, risk and performance management frameworks at a strategic level, ensuring oversight of key suppliers aligned to internal and Regulatory standards. Active engagement and collaboration with suppliers to identify and deliver opportunities for innovation, value creation, improved efficiencies and continuous improvement.

Responsible for the engagement and management of suppliers to Worldpay’s global business. Leadership of a team of 8 in UK/US, with responsibility for sourcing and supplier management across Hardware, Software, Telecoms, Professional Services and Operations Categories, with responsibility for $500m of third party spend. Leadership of selection processes and negotiation of new contracts, ensuring commercial terms deliver business value over the longer term. Led 2018/19 deals with Oracle ($10m), AWS ($7m), Salesforce ($2m), Microsoft ($3m), IBM ($15m), together with a range of engagement with smaller, innovative suppliers in the Software, Data and Analytics space. Business partnering - provision of insight and guidance regarding sourcing solutions to senior stakeholders to identify and engage world-class suppliers to a technology-led global business. Introduction of Supplier Performance Management framework - management of relationships with 20+ strategic suppliers on a global basis. Following Worldpay’s merger with Vantiv at the start of 2018, I was responsible for the integration and transformation of two Procurement functions into a single global team.

An advisory service to Government Departments, driving significant savings and service improvements by supporting Departments with large commercial projects. Secondment to HMRC to work on the disaggregation of the £770m pa ‘ASPIRE’ IT Services contract with Capgemini/Fujitsu/Accenture and the development and execution of re-procurement strategies for Technology Services. (Jan ’15 – Aug ‘16) Secondment to the Ministry of Defence to renegotiate a 10 year/£800m IT Services contract with a consortium led by HP and drive a Commercial Review Discovery exercise, leading to the identification of £57m of in year savings opportunities. (Aug – Dec ‘14) Experience of leading compliant public sector procurements – IT Services, Print/Scan, Consulting. Established a successful cross Government director level commercial networking forum.

Restructured the function from a country-based organisation to a category-aligned team delivering services to 23 business units across EMEA and APAC. Developed team skills and capabilities transforming from a passive purchasing function to a proactive strategic sourcing function, closely aligned to business stakeholders. Management of the strategic sourcing / procurement process for all third party spend >$25k across 23 countries. Ownership of relationships with Top 20 strategic suppliers. Delivered over $30m in value creation (2010-14) through deals across all categories (Operations, Services, Telecoms, Hardware, Software) with the likes of IBM, SITEL, Oberthur, TNT, Infosys, 02.  Development of Supplier Performance Management programme with ‘business critical’ suppliers, creating performance dashboards and governance structures. Responsibility for the enhancement of relationships with internal stakeholders, ensuring business alignment across an International organisation of 23 countries. Effective people management of a team spread across 5 countries.

Recruited to lead the creation of the Vendor Management team across First Data International.  Established the scope of role and its position in the organisation, together with analysis, segmentation and categorisation of the supplier base.  Responsible for the management of a range of ‘strategic’ IT, Operations and Services suppliers. Focus of the role included contract management/commercials, performance management, governance, relationship management, compliance and risk management.

Outsourcing transitions and on-going management of large-scale operational (contact centre, back office, fulfilment) suppliers based in India, the Philippines and UK/Ireland.  Full P&L accountability for delivering business results through outsourced operations. Led a range of outsourcing transitions of in-house processes to on/offshore suppliers.

One of first 20 UK employees, recruited to set up Capital One’s UK Operation – experience in Operations, Marketing and Analysis, Credit Risk, Collections, Supply Chain.

Design and implementation of sales incentives and marketing initiatives to maximise sales force performance. Responsibility for annual marketing budget of £2.2m.