- Provide SWOT Analysis and recommendations for company wide systems, including optimizing capacity, network security and performance, hardware and software capabilities- Act as first point of contact for all requests received via helpdesk ticketing system, email, phone or text.Designate appropriate resources for timely resolution.- Provide various weekly reports to Management as required.- Remotely manage and proactively maintain clients' systems (virtual and… Show more - Provide SWOT Analysis and recommendations for company wide systems, including optimizing capacity, network security and performance, hardware and software capabilities- Act as first point of contact for all requests received via helpdesk ticketing system, email, phone or text.Designate appropriate resources for timely resolution.- Provide various weekly reports to Management as required.- Remotely manage and proactively maintain clients' systems (virtual and physical), including but notlimited to:*System Backups*Software Updates & Patch Management*Operating System Upgrades - Windows, Mac & Linux*Software, Hardware & Network Management - including decommissioning systems at end of lifecycle*IOS & Android device integration- Plan, implement, optimize and manage client network systems, specializing in UNIFI technology. Thisincludes custom solutions for clients with unique requirements or multiple office locations- Assess, Repair/Rebuild and Reinforce Network Security after a breach- Manage Computer and network Security and intervene to prevent damage from security breaches- Manage software applications such as Azure Active Directory, local Active Directories, G Suite, Adobeproducts, Microsoft 365- Document client information as required and assist clients with password management. Createdocument templates as needed- Design and implement automated management and reporting systems for operations optimization- Keep up to date with emerging technologies to ensure up-to-date practices and services are provided Show less

Freelance IT work

Worked with a team to maintain all company computers, printers, mobile devices and networks across the company from a central location in Strathmore, including, but not limited to:· Implemented an on call structure to provide IT Support to staff outside office hours· Audited mobile devices to reduce ongoing costs, registered company mobile assets in software· Maintained company assets, both hardware and software. · Repaired damaged mobile devices, laptops and other general… Show more Worked with a team to maintain all company computers, printers, mobile devices and networks across the company from a central location in Strathmore, including, but not limited to:· Implemented an on call structure to provide IT Support to staff outside office hours· Audited mobile devices to reduce ongoing costs, registered company mobile assets in software· Maintained company assets, both hardware and software. · Repaired damaged mobile devices, laptops and other general hardware· Performed expansions and maintenance to physical networks in multiple locations· Evaluated complex needs and presented a range of solutions, including providing improvements to support structure, setting up and implementing a new help desk program to submit and monitor support tickets and standardizing domain systems Show less

Managed day to day operations from an information technology standpoint, including;· Managed 100+ Computers and 60+ Printers in a complex network· Implemented new technologies and systems to streamline and improve company processes· Worked with Central IT to maintain corporate policies· Assisted with management of security system· Managed a number of successful projects from start to finish

· Ran various tests on various porous media to obtain information for engineers· Assisted with updating / writing of protocols for tests· Repaired broken equipment

· Trained new Laboratory Technologist Assistants· Developed new techniques for accomplishing tasks faster· Completed tasks to keep the lab running smoothly such as cleaning and repairing equipment· Assisted with equipment inventory management· Operated forklifts for retrieval / storage of pallets with various contents from warehouse shelving· Drove company vehicles as necessary for urgent pickups and deliveries

· Assisted with Shipping and Receiving operations· Cleaned laboratory equipment ranging from graduated cylinders to complex mixing units· Assisted with technologist duties when necessary· Operated forklifts for retrieval / storage of pallets with various contents from warehouse shelving· Drove company vehicles as necessary for pickups and deliveries