Headquarters lead Technical Advisor and Procurement Manager for CIS delivery in un-crewed surface vessels (USV) delivering underwater threat detection and destruction. Responsible for scoping and acquiring appropriate IT infrastructure to be used in secure Global maritime and land-based environments, delivering capability to the end user. Further creating Service Level Agreements and Maintenance schedules to ensure maximum availability and through-life continuous improvement. Budgetary approval to diligently purchase from MOD and Civilian sources whilst leading and developing HQ and USV engineering technician teams delivering daily maintenance and up to 3rd line support. Key Responsibilities• Accountable for the acquisition and delivery of IT architecture within the Underwater Exploitation Group, reporting to directorate Head of Engineering.• Develop, support and maintain CIS within the HQ and Mission System Teams. • Lead and Develop IT Service Management within Mission Systems Teams in all locations whilst developing and maintaining SLA’s and KPI’s.• Manage and exploit the allocated Technology budget for new acquisition, sustainment and reoccurring costs. • Manage and maintain Cyber Security Framework in-line with NIS Government and Military policy and ensure compliance with ISO 27001 and GDRP.

Accountable for IT security, transformational and incremental change within a highly regulated laboratory in a tri-nation environment whilst responsible for remaining compliant with strict government security polices, whilst aligning with ISO 9001 standards. Responsible for meeting SLA and Cyber Resilience requirements whilst maximising development of continual improvement through innovative research, resolution, and use of authorised financial demander status.Key Achievements• Responsible for IT and extensive OT architecture, design and delivery expansion in a niche $250m laboratory upgrade.• Project Manager or Lead for numerous bespoke IT and OT infrastructure incremental and transformational changes.• Improved and maintained IT asset management of classified, US, AUS, and UK IT systems.• Introduced O365 cloud into the enterprise, subsequently improving ways of working using Power Automate and Power BI, driving cultural change, maturing and exploiting service catalogues.• Transformed critical output, expediting delivery timelines through successful vendor negotiation.• Oversaw complex, often simultaneous incident and project resolutions using best practice, strong communication and relationship management.

Successfully directed ICT system integration and delivery on the inaugural Queen Elizabeth Aircraft Carrier whilst managing an ICT service delivery team of 80+ with a customer base of 1800+. Working in conjunction with various defence suppliers and MOD departments to deliver critical ICT systems effectively to the end user by successfully managing projects in a time critical, highly regulated environment. Once systems were successfully delivered, I developed and nurtured through-life training and support procedures to enable effective, timely service delivery.Key Achievements• Drove innovative cultural change to new ways of working presented by transformational technological change.• Developed initial SLA, Cyber Strategy, numerous engineering system guides and high-level management documentation whilst concisely briefing directorate on capability.• Drove strong stakeholder, supplier relationships to push technological and social boundaries.• Project managed numerous bespoke, complex ICT fits bringing them into service and providing through-life support by publishing documentation.• Drove ICT requirements fulfilment to enable directorate intent, through continuous service improvement and pushing stale bureaucratic boundaries. • Lead through inducing professional development leading to larger promotion numbers within my teams against the wider enterprise.• Initiated and delivered the inaugural afloat Service Desk and IT provision catalogue to transform IT support and delivery to the end user.

Responsible for meeting ICT requirements as set by SLA’s whilst delivering continual service improvement through effective management and training of technicians – creating and leading a positive culture of self-improvement to meet and surpass KPI’s. Emphasised and built strong third-party vendor relationships to enhance incident resolution timelines which remaining acutely aware of current technological trends and potential entry points to enhance service delivery where required.

Conducted 1st and 2nd line IT support in software and hardware, troubleshooting, identifying and effectively resolving complex technical issues across multiple platforms and OS not limited to Windows (server and desktop), Linux and CISCO. Responsible for routine and preventative maintenance, updates, system monitoring and asset management.