Matthew Bowden Email & Phone Number

Adelaide, Australia

• Perform desktop and server support• Assistance with planning and implementation of new IT systems and enhancements (local and national)• Work with the management team to meet business needs• Set SOE standards and documentation• Initiated, deployed and responsible for Cybersecurity education for all employees• Initiated, deployed and responsible for Zammad helpdesk, including the creation and maintenance of knowledgebase articles for internal IT and all employees• Planned, designed and deployed networking at new worksites• Developed processes and documentation to enhance work processes to ISO 9001:2015 standard

Narangba, Australia

• Perform desktop and server support, including assistant with planning/implementation of new IT systems and enhancements.

Adelaide, Australia

Bachelor of Education : Primary (2014-2020)• Language and Literacy for Learning• Learning and Cognition• Professional Experience 1: Introduction to Educators' Practices• Professional Experience 2: Curriculum and Pedagogy• Professional Experience 3: Informed Planning• Teaching and Learning in Aboriginal Education• Developing a Play Curriculum• Design and Technology Education• Numeracy• Introduction to CGI• Narrative Animation• ICT in Learning and Teaching• Humanities and Social Sciences Education• Studies in English Education 1 and 2• Constructions of Wellbeing and Identity• Peers, Relationships and Health• Health & Physical Education• Studies in Mathematics Education 1 and 2• Inclusive Education• Science Education• Arts Education• Introduction to Research in Education• Managing Learning Environments• Educator as Counsellor• Teaching Children with Disabilities• Education, Change and Society• Critical Perspectives on Curriculum Pedagogy and AssessmentLANTITE completed_______________________________________Foundation Studies (2013)Modules completed:• Critical Literacy (HD)• Society, State and the Individual (D)• Introduction to Tertiary Learning (HD)• Introductory Computing (Exemption pass)• Financial Skills (HD)• Individual and Group Skills (HD)• Information Skills (HD)• Person and Society (HD)Selected by UniSA as a student representative to serve on the Teaching and Learning committee.Provided student mentoring assistance from 2014-2018

Adelaide, Australia

• Act as a single point of contact for clients to resolve complaints with IBM, negotiating a win-win outcome• Work with IBM contacts, facilitate meetings with senior leaders to develop a resolution to the complaint• Record all communications using internal database facilities• Identify opportunities for process improvement within IBM and initiate/drive these improvements

Adelaide Area, Australia

• Assist IBM Client Care with Customer Complaint/CritSit Resolution Owner role • Provide deskside support role for all Adelaide IBM clients • Acting manager role when required (oversee IBM customer service technicians/deskside support team) • Manage spare parts returns for IBM service agents and customer service technicians • Perform customer service technician role for Intel servers, desktops, laptops and printers • Establish onsite presence at two new clients, including mentoring of new IBM staff • Gained Microsoft MCP qualification • Member of social committee, created regular company social newsletter• Installation of Kidsmart PC’s at kindergartens/preschools, performed community volunteer activities (School 'Robocup' championship, assistance with disabled care)

Magill, South Australia

• Part of a WAN management team, maintaining the Southcorp LAN/WAN international internal network • Negotiated pricing with suppliers of hardware and software (PC environment) • Project managed and implemented Microsoft Exchange rollout across the company • Project managed and implemented HP DTA software to corporate offices • Developed “internet kiosk” specification and built prototype

Melbourne, Victoria

• Provided corporate office PC and server support (Southcorp head office) inc. hardware & software purchases / recommendations • Trained Southcorp CEO and executives in PC usage

Salisbury, South Australia

• Responsible for IBM System/38 minicomputer day to day operation, inc. support of three analyst/programmers, budgeting and all IT office supplies. • Provided PC and server support for entire manufacturing operation (administration offices and factory floor)

Bachelor'S Degree, Education

The Bachelor of Education (Primary) prepares generalist primary teachers to teach across the core curriculum learning areas in schools.

Foundation Studies, Gpa 6.80

Activities and Societies: Selected by UniSA as a student representative to serve on the Teaching and Learning committee. Foundation.