Matthew Brown Email and Phone Number

·Worked with over 1500 small to medium sized business in Illinois and Wisconsin area providing IT services.·Installing, servicing and programming of computer hardware, networks, telephone systems and DVR camera systems.·Working with clients on an individual basis as well as utilizing remote support to troubleshoot issues and accomplish their needs in a timely fashion.·Scouted new property for clients for installation of cable services. Installed cabling of vast variety including CAT5, CAT5E, CAT6, Fiber, and Telephone lines as well as additional cable our clients wished for us to run on small or large scale operations.·Various systems worked on include, IPEX, IWATSU Phone systems, HP/DELL/CISCO Computer Hardware as well was watchdog DVR Camera Security Systems.

• Selling merchandise and providing knowledgeable informational customer service skills to every customer.• Worked individually and in teams to accomplish projects assigned by the management team.• Use of forklift, Narrow-Aisle Reach Truck and Order Picker to keep our store stocked with product.

· Providing technical support to over 500 users both in an office setting as well as manufacturing.· Responsible for managing all hardware in the facility.· Lead in PC Procurement for our site as well as being the central hub for new equipment to our remote sites within the USA, Canada and Mexico. · Retiring Windows XP Machines and upgrading them to Windows 7, as well as office 2003 to office 2010.· Coordinating with the applications team, factory and office personal to conduct hardware upgrades.· Completing special projects when assigned by management.

· Providing first level technical troubleshooting support to all North American end-users by email, phone, or remedy ticketing system on all issues regarding Technology.· I was the point of contact when issues arise.· Reported site wide issues to upper management.· Escalated issues to second level desktop support as issues required.· Proficient in Windows XP and Windows 7, MS Exchange, Lync 2010, Office 2003, 2007 and 2010.· Became proficient in, Active Roles Server, Active Directory Management, Active Directory New Account Creation, Blackberry Server, iPhone, McAfee endpoint encryption, Active Directory Distribution Lists & Security Group Setup, Remedy System 6.3 & 7.6, Backup Exec, Cisco Any Connect VPN, RSA Secure ID Soft Token, Remote Desktop, AT&T Web Meeting, Altiris Server and Symantec Ghost Imaging Software.