Matthew C. Email & Phone Number

Ajax, Ontario, Canada

Toronto, Ontario, Canada

•Professionally advise clients on liability, accident benefits, and various other insurance inquiries, so as to ensure appropriate coverage is given •Minimize risk and improve customer retention by enforcing strict company underwriting guidelines, •Accountable and trusted for binding millions of dollars in liability risk each day

•Liaised with racetracks throughout Canada and the United States to jointly resolve customer issues •Participated in various departmental projects aimed at improving processes and deficiencies in the department •Reviewed customer call flows, caller authentication and call access matrixes to ensure a positive customer experience while securing proprietary information •Exceeded departmental call handling targeted metrics

•Created and edited confidential documents that included project charters, scope statements and privacy impact assessments•Created project plans and work breakdown structures for various government proposals•Conducted research projects that included online surveys, over the phone questionnaires, and complex data tabulation •Other duties as assigned

Chartered Insurance Professional

Certificate, Project Management

Bachelor'S Degree, English Language And Literature, General