Matt Ward Email & Phone Number

Oakland, California, United States

►MY ROLE: Manage a team of Software Project Managers while continuing to lead cross-department collaboration and delivery of the Iris energy incentives Platform and Ecosystem.

Oakland, California, United States

►MY ROLE: Lead cross-department collaboration on the company's largest software platform and leading revenue driver. Prioritize, schedule, and deliver releases based on internal and external drivers. Mentor junior project managers.►IMPACT:# Improved cross-department collaboration to better understand client needs and deliver the highest priority features and bug fixes as quickly as possible.# Took on Jira Administration of software projects to standardize workflows and processes across the entire IS department, allowing for a common language and facilitating ease of personnel movement between teams.# Helped to grow the overall skillset of the Software Project Management team by mentoring and sharing experience with more junior project managers.

Menlo Park, Ca

►MY ROLE: I led cross-team collaboration on multiple projects, including the internationalization of our AI driven, procurement platform and an effort to improve stability, reliability, and performance. Simultaneously, I managed multiple scrum teams (Enterprise Integrations, Architecture, Design Systems, etc.) and redefined the company's bug and escalation intake and triage process. ►IMPACT:# Coordinated ahead of schedule, 9 month, platform internationalization effort with careful collaboration and management of over 100 people across engineering, product, and content delivery.# Reduced bug and escalation mean time to resolution from weeks to days by implementing an effective and scalable triage process that works for all engineering teams.# Improved the velocity, predictability, and timeliness of delivery for every scrum team that I worked with via data analysis and process improvements.

San Mateo, Ca

►MY ROLE: I established a Central Maintenance team from the ground up. I defined best practices and trained individuals to successfully manage customer escalations; recognized for player-coach leadership style.►IMPACT:# Oversaw successful on-time delivery of over 100 major, maintenance, and patch releases with people management and coordination of over 100 multi-disciplined engineers and architects. # Managed cloud transformation product development; coordinated efforts of over 20 teams across three countries.# Owned major product release for InsuranceSuite 10.0; managed team of 60 developers, QA engineers, and product managers; served as single point of contact for customer escalation, solutions delivery, and communication.

San Mateo, Ca

►MY ROLE: I managed high-value customer escalation and expectation with recognition for quickly solving customer pain points and driving customer buy-in resulting in my promotion to Program Manager.►IMPACT:# Grew team from three to 14 Engineers; coordinated testing for every major product, patch, and maintenance release for the flagship PolicyCenter product. # Reduced product stabilization testing by 70% after driving strategic automation and product change initiative.

San Mateo, Ca

►MY ROLE: I was identified by senior leadership as demonstrating management and people direction skills. I served as Scrum Master and Pod QA Lead with subsequent promotion to QA Manager as result of successfully managing projects.►IMPACT:# Wrote and executed thousands of tests during pre-release preparation for the Guidewire InsuranceSuite Platform.# Transitioned to PolicyCenter team to conduct exploratory and automation testing using Selenium.

San Ramon, Ca

# J2EE development on Web Based Capacity Management system, used by thousands of internal customers# Java Swing development on “Q”, SBC’s internal instant messaging application

Sunnyvale, Ca

# J2EE development on web-based corporate training software# Performed IT functions such as networking, disk drive replacement, and software update maintenance

Master Of Science (Ms), Engineering Management

Bachelor Of Science (Bs), Computer Engineering