● Supported the sales and sourcing team with destination flight logistics and fare forecasts confirming the viability of program proposals to existing and prospective clients.● Produced budget, operational and progress reports during the active program windows for internal and client facing meetings increasing client confidence that project goals were being met.

● Provided creative solutions to resolve account problems and to address special needs both at the corporate and individual level elevating client confidence and contributing to client retention.● Implemented and maintained corporate travel policy directives and disseminated policy changes on behalf of client companies decreasing the need for internal oversight on the client side.

· Negotiate, administer and execute group air contracts · Compose and edit copy for marketing and promotional material· Provide specialized personal travel consulting and customer relations· Act as office technical liaison· Lead special interest travel programs as tour manager· Perform weekly agency ARC and IAR accounting reconciliation· Provide transportation support for Operation Rainbow medical missions· Conduct destination site inspections to help develop new… Show more · Negotiate, administer and execute group air contracts · Compose and edit copy for marketing and promotional material· Provide specialized personal travel consulting and customer relations· Act as office technical liaison· Lead special interest travel programs as tour manager· Perform weekly agency ARC and IAR accounting reconciliation· Provide transportation support for Operation Rainbow medical missions· Conduct destination site inspections to help develop new programs for client organizations· Authorized to book US civilian travel to Cuba under US Treasury Department TSP License #66618 Show less

This position as part of a top account corporate travel team was 3 parts sales, 1 part customer service and 1 part training and administration. I maintained a strong sales profile, always exceeding my goals. By maintaining a high level of proficiency and product knowledge I was selected to conduct off-site training and technical conversion for newly acquired units. As a member of a multi-account sales team I edited and reviewed our weekly sales database for accuracy.

Working for United's San Francisco Sales District I supported 3 Account Executives handling more that 120 corporate and leisure accounts representing over $200 million in annual revenue. I handled technical support and customer service requests for all accounts, and provided creative solutions to resolve account problems and/or meet special needs.

Negotiated, administered and executed domestic and international group and incentive contracts for accounts in the northwest sales region; northern California through Alaska. Utilized specialized group manager software to coordinate and monitor leisure group and corporate incentive travel contracts, and handled the day to day administration of individual account incentive contracts. Extended special assistance to groups by coordinating special handling by United airport customer service, in… Show more Negotiated, administered and executed domestic and international group and incentive contracts for accounts in the northwest sales region; northern California through Alaska. Utilized specialized group manager software to coordinate and monitor leisure group and corporate incentive travel contracts, and handled the day to day administration of individual account incentive contracts. Extended special assistance to groups by coordinating special handling by United airport customer service, in flight and ground service personnel. Show less

Reservations Sales Representative training coaches are selected based on sales performance, customer service ratings, Apollo technical skills and dependability. Conducted individual sales agent coaching sessions, planned and executed sales modules for small group training, provided recurrent Apollo skills counseling for agents returning from extended leave. Recognized for two years perfect dependability. Averaged 140% of peer sales throughout reservations/sales and training coach assignments.