Matthew Carbone Email and Phone Number

• Responsible for directing, executing, and coordinating the day to day operational functionsfor all three medical practice locations (Tampa, Clearwater, and Wesley Chapel)• Oversaw successful new patient onboarding, patient experience, and ongoing patientsatisfaction with the administrative aspects of the practice• Oversaw and executed billing, claims, coding, collections, and accounts receivable as well asperforming financial oversight and insurance administration• Trained and supervised all administrative staff to ensure a high performance workenvironment, leading to enhanced employee engagement and successful completion ofpractice objectives• Ensured compliance with standards, laws and regulations as directed by regulatory andaccrediting organizations such as, but not limited to: OSHA, HIPAA, HR, local, state andfederal governments as it pertains to a medical practice• Handled all general office matters including, but not limited to, office equipment, buildingkeys, access to computer systems, furniture, cleaning service, biohazard collection andvendors• Reviewed and corrected timesheets, processed payroll (bi-weekly) and managed time offdocumentation• Collaborated with the CEO and practice staff to establish policies, procedures, jobdescriptions and SOPs for practice operations• Effectively worked with and through physicians, patients, and other personnel in acooperative, collaborative manner to maintain superior patient satisfaction• Expert in Athena EMR and proficient in Google Workspace (formerly Google G-Suite)

• Provided technical, educational and sales support to assist the team in exceeding sales andcustomer service objectives, goals, and key performance indicators• Maintained strong working relationships with physicians, nurses and other departmentsacross the United States to ensure quality care for patients• Partnered with department leaders to assist in one on one employee mentoring/performance• Coached to ensure proper lead follow up• Developed scripts to further enhance performance• Monitored and reported on employee progress to ensure the highest standards of service from our patient coordinators• Ensured a partnership between care team and other departments to allow for a positivepatient experience• Identified areas of opportunity for each consultant, and created improvement plans to ensuremaximum performance• Worked on policy creation and reporting of compliance with current department leaders andlegal team• Proficient in several programs including Salesforce, Microsoft Office Suite, Salucro forpayment collection and Care Credit for running financial applications

• Oversaw daily clinic sales and operations• Utilized by corporate as a mobile Lead Consultant for several locations across the country• Performed all aspects of hiring• Maintained and grew client base• Exercised leadership and managed organizational systems effectively• Maintained provider credentialing and HIPAA compliance• Managed employee scheduling• Demonstrated consistent sales (top 10%) with over $100,000 in gross sales on average permonth

• Researched candidates nationally for clients including (but not limited to): Computer SciencesCorporation (CSC), Raytheon, Lockheed Martin, T-Mobile, TaTa Consultancy Services (TCS),Northrop Grumman, Pratt & Whitney, GMAC, Abbott Laboratories, PEPSICO, Honeywell,Bayer, AT&T, L-3 Communications, Northrop Grumman, ABB, GMAC, General Motors, BritishTelecom, National Starch (ICI), Scotts Miracle Grow, Bank of New York, NBC, Hitachi, andCognizant• Account Manager and supervisor for Computer Science Corporation (CSC) account• Focused industries such as IT, Engineering, Consulting, Admin, Accounting, and Medical• Trained and coached all new hires on processes and procedures, software, and relationshipbuilding with prospective candidates

• Spearheaded club turnarounds and acquisitions• Demonstrated consistent sales performance (top 20 for monthly sales company wide)• Supervised six to eight sales consultants• Interviewed, hired, mentored, and trained sales consultants• Advertised and promoted material/external marketing campaigns• Conducted weekly meetings to ensure top performance of sales consultants• Processed daily status reports and performance reviews