Matthew Cavanaugh Email & Phone Number

Branchville, New Jersey

In-depth report development across organization including requirements gathering and asset development for various business segments as well as creating enhanced methodologies for risk monitoring.• Developed and implemented methodologies for improved evaluation of insured assets, geographical risk assessment, and adherence to preferred Underwriting guidelines, reported to executive leadership.• Performed report development utilizing direct SQL queries as well as asset development in IBM Cognos and Microsoft Power BI enhancing analytic ability for business.• Supported Agile project activities including requirements gathering, data research, and quality assurance.

Annandale, Nj

Warranty Administrator and Business Analyst for North America Power Tools division, reporting on the global business to senior leadership.• Developed a Managed Warranty Service program that reduced required overhead for service centers while increasing customer satisfaction ratings, and improving the average repair time from 2 weeks to 4 days in the first year.• Introduced predictive modeling techniques resulting in the enhancement of multi-year quality initiatives and driving a 50% reduction in warranty rates over a 3 year period.• Authored streamlined standard operating procedures for returned material analysis, warranty data collection, and global warranty analysis reporting.

Stroudsburg, Pa

Managed building material sales and product portfolio for organization.• Created advertisements and marketing materials for seasonal sales initiatives, and maintained interactive pricing sheets for sales staff.• Developed and maintained positive relationships with wholesale representatives expanding product lines and reducing internal cost of products.

Randolph, Nj

Provided technical support to North America GE and Rheem customers and managed parts inventory for aftermarket support.• Trained and developed new and existing Technical Support Representatives.• Reviewed and placed an average of 400 part orders daily for support staff.• Received a 97% customer satisfaction rating by providing a positive and knowledgeable customer service experience

Stroudsburg, Pa

Joined as sales representative and promoted to Senior Loan Office including Processor duties within first year.• Created and implemented foreclosure purchase program providing assistance to homeowners facing foreclosure and capturing an average of 10% profit from each real estate transaction.• Meticulously prepared and maintained sales books for staff performing monthly audits of product lines and daily interest rate updates.• Processed required documents and verifications for customers.