Matthew Cavanaugh Email & Phone Number

Branchville, New Jersey

• In-depth report development across organization including requirements gathering and asset development for various business segments as well as creating enhanced methodologies for risk monitoring.
• Developed and implemented methodologies for improved evaluation of insured assets, geographical risk assessment, and adherence to preferred Underwriting guidelines, reported to executive leadership.
• Performed report development utilizing direct SQL queries as well as asset development in IBM Cognos and Microsoft Power BI enhancing analytic ability for business.
• Supported Agile project activities including requirements gathering, data research, and quality assurance.

Annandale, NJ

• Warranty Administrator and Business Analyst for North America Power Tools division, reporting on the global business to senior leadership.
• Developed a Managed Warranty Service program that reduced required overhead for service centers while increasing customer satisfaction ratings, and improving the average repair time from 2 weeks to 4 days in the first.
• Introduced predictive modeling techniques resulting in the enhancement of multi-year quality initiatives and driving a 50% reduction in warranty rates over a 3 year period.
• Authored streamlined standard operating procedures for returned material analysis, warranty data collection, and global warranty analysis reporting.

Stroudsburg, PA

• Managed building material sales and product portfolio for organization.
• Created advertisements and marketing materials for seasonal sales initiatives, and maintained interactive pricing sheets for sales staff.
• Developed and maintained positive relationships with wholesale representatives expanding product lines and reducing internal cost of products.

Randolph, NJ

• Provided technical support to North America GE and Rheem customers and managed parts inventory for aftermarket support.
• Trained and developed new and existing Technical Support Representatives.
• Reviewed and placed an average of 400 part orders daily for support staff.
• Received a 97% customer satisfaction rating by providing a positive and knowledgeable customer service experience

Stroudsburg, PA

• Joined as sales representative and promoted to Senior Loan Office including Processor duties within first year.
• Created and implemented foreclosure purchase program providing assistance to homeowners facing foreclosure and capturing an average of 10% profit from each real estate transaction.
• Meticulously prepared and maintained sales books for staff performing monthly audits of product lines and daily interest rate updates.
• Processed required documents and verifications for customers.