Matthew Claar Email & Phone Number

San Jose

San Mateo

> Enthusiastic customer support via phone, email, and in person> Fraud detection and prevention> Reading and interpreting data from different programs and translating it to a single program> Interaction between multiple parties to consolidate information for ease of access and clarity of information

821 Folson St Ste 101 San Francisco, Ca 94107

> Enthusiastic customer support via phone, email, in person, and even fax machine> Interfacing between vendors and customers to get claims resolved in a timelyand accurate manner> Office management including ordering and taking inventory of supplies, ITassistance for computers, phones and equipment, moving heavy items, calendarsupport for agents and fellow co-workers> Software support and assistance for cloud databases- Salesforce and custom> Training new hires and documenting processes

Mountain View, Ca

Battery TechLead Battery TechTow Operator>At all levels providing quick and excellent customer service to keep customersatisfaction survey numbers high for speed and accuracy> On-call Tow Driver, utilizing critical thinking skills and keeping a calm demeanorin dangerous and fast paced work environment> Promoted to Lead Battery Tech at night. Used our computer call managementsystem to manage other drivers to help meet time based quotas> Battery Technician, instituted our payment system being used by drivers so wecould work faster and more efficiently

Los Gatos, Ca

> Working as a team to lead our region in add-on sales> Building rapport with customers and suggesting new items based on previous purchases> Building rapport with customers and suggesting new items based on previous purchases, keeping up on the latest in the gaming industry> Ordering stock and managing money, helped this store to be top in our region many times over, scheduling employee hours