• Oversees Emergency Management Programs for Liberty Electric New Hampshire, Liberty Gas New Hampshire, and Liberty Gas Massachusetts• Developed Incident Command System checklists for emergency response roles within Gas and Electric Operations• Facilitates emergency response activities when Incident Command is activated for both Gas and Electric incidents• Conducts training and exercises to improve response to customer outages and interruptions, including but not limited to assigning emergency response roles, documenting lessons learned, and implementing industry best practices• Serves as lead for both Gas and Electric Governance Teams on the Emergency Management Subcommittees for all of Liberty • Enhances and maintains emergency response procedures to ensure compliance with regulatory agencies; federal and regional• Establishes liaison with municipal officials and first responders in towns in Liberty’s Electric and Gas Service Territories • Serves as point of contact for mutual assistance activities through the North Atlantic Mutual Assistance Group and the Northeast Gas Association and coordinates all mutual aid activities during Gas and Electric incidents

- Manages and facilitates Emergency Management activities for both Gas and Electric Operations at Liberty Utilities NH.- Enhances and maintains emergency response procedures to ensure compliance with regulatory agencies; federal and regional.- Establishes liaison with municipal officials and first responders in 52 Gas and Electric towns.- Conducts training and exercises to improve response to customer outages and interruptions, including but not limited to assigning storm roles, documenting lessons learned, and implementing industry best practices.- Serves as coordinator for regional mutual aid requests and activities.- Supports Liberty Utilities NH as Business Continuity Program Coordinator for 10 Lines of Business.- Represents Liberty Utilities NH at industry meetings for AGA, NGA, NAMAG, PHMSA, ECNE, and NH EOC.

-Accountable for fifty-five third class cadets in the sophomore platoon of 6th company.-Responsible for the overall appearance, discipline and performance of personnel within the platoon as well as the overall order of their living quarters.-Resolved issues and incidents within platoon which include but are not limited to behavioral issues, damaged property, cadet regimental conflicts, and academic related concerns. -Collaborated closely with fellow company staff to ensure all operations within company are conducted effectively.

- Participated in the preparation and response to actual wind and snow storm events impacting the electric distribution system in New Hampshire.- Coordinated the roll out of the iRestore Damage Assessment app to local first responders in the gas and electric service territories. - Conducted the annual review and revised the Business Continuity Plans for ten Lines of Business and 125 Business Processes. - Developed Quality Management Annual Summaries for the Quality Management Program for the previous five years including metrics and deficiencies.- Attended training classes in Gas Operations including the joining of plastic pipe.- Reviewed, revised and implemented all documents related to Gas and Electric Emergency Management in New Hampshire to include lessons learned from drills and actual events. - Represented Liberty Utilities at NGA, City of Nashua and NH EOC meetings.

- Answered phone calls and resolved customer service issues.- Monitored dining room and customer flow to maximize table usage and minimize guest wait times.- Prepared carry out orders and recommended various menu options to customers.- Maintained presentable and professional demeanor with staff and clientele.

- Collaborated in the development of The Hanover Insurance Group’s Business Impact Analysis.- Developed Chaucer Syndicates LTD and EXL’s Business Continuity Plans.- Simplified and updated Assurance Notification Manager and Assurance Continuity Manager tools. - Chosen to partake in The Hanover Insurance Group recruiting video and Hanover Ready; Discover podcast.

- Obtained a Catch Basin Pesticide Applicator license from the Massachusetts Pesticide Bureau. - Traveled to various cities and towns in Eastern Middlesex County in order to treat catch basins to help prevent the mosquito larvae from emerging into adult mosquitoes which bite mammals. - Provided public health education information to citizens about how to avoid mosquito bites.- Spoke with citizens, public health officials, department of public works and public safety officials about activities in their towns concerning mosquito control related project work.

- Assisted in the development of a Strategic Operations Plan for an Active Shooter response. - Maintained and updated the Emergency Management Department Website. - Supported staff in organizing a public outreach program to inform residents about programs that are available to them from the Emergency Management Office.- Coordinated a public outreach program to recruit residents to volunteer as a Community Emergency Response Team (CERT) member.