Matthew Cooper Email & Phone Number

Asheville, North Carolina, United States

Minneapolis, Minnesota, United States

• Oversee and guide a team of ten O365 engineers in seamlessly transitioning Bright Health Group to a stable, hybrid O365 environment following a large-scale company separation. Develop a detailed migration plan with clear timelines, milestones, and rollback procedures.• Conduct in-depth assessments of the current on-premises email and network infrastructure, including meticulous evaluation of mailbox space requirements. Analyse user migration needs based on mailbox size, usage patterns, and departmental requirements.• Lead the Confidential Migration Team for Workstations/Office, guaranteeing a secure and confidential data transfer process. Implement data encryption strategies and user education programs to minimize migration risks.• Implement and advocate for regular access reviews quarterly and annual to maintain strict user permission control. Establish a process for user access approval workflows and ownership of orphaned accounts.• Develop and execute a streamlined O365 onboarding process, leveraging PowerShell automation for provisioning and licensing tasks. Create reusable scripts and documentation for future onboarding processes.• Manage Azure Administration, providing ongoing O365 administration and engineering support to optimize system performance. Proactively monitor O365 health metrics, identify performance bottlenecks, and implement corrective actions.• Leverage Microsoft Purview to enforce retention policies for both existing on-premises and new O365 mailboxes, ensuring adherence to organizational compliance standards. Collaborate with legal and IT teams to define appropriate retention policies for different data types.• Execute meticulous test-batch migrations of users from on-premises to O365, guaranteeing a smooth and error-free transition. Analyse migration logs for potential issues and continuously refine the migration process.

Boston, Massachusetts, United States

• Conducted a thorough assessment of the existing on-premises email environment, documenting mail flow, server configurations, and outlining migration steps.• Successfully migrated Chewy Inc. to a modern Microsoft 365 environment, leveraging Azure AD Connect and PowerShell automation to ensure a smooth and secure transition.• Implemented a robust Hyper-V virtual environment for on-premises messaging using Exchange 2016, ensuring high availability and performance.• Directed the cutover migration of thousands of mailboxes to Exchange Online, utilizing PowerShell scripting for automation and efficiency.• Implemented Single Sign-On (SSO) using SAML and Kerberos, establishing secure access boundaries for cloud and on-premises environments.• Executed the decommissioning of outdated data centre servers, ensuring their complete removal from Active Directory and VMWare.• Spearheaded the deployment of new Windows servers with Exchange Server 2016, establishing Database Availability Groups (DAG) for data redundancy.• Expanded storage capacity on the data store to support a high-availability solution and enhance infrastructure capacity.• Implemented Advanced Threat Protection to safeguard against malicious content, links, and OneDrive threats.• Successfully implemented Microsoft Skype for Business Servers, optimizing communication and collaboration capabilities for Chewy employees.• Demonstrated expertise in PowerShell scripting for Exchange administration tasks, automating tasks and streamlining operations.• Utilized Best Practice Analyzer to prepare and pre-stage the on-premises Exchange environment for the migration process.• Active Directory and Active Directory Federation Services (AD FS) administration.• Expertise in Exchange Server configuration and management.

New York, New York, United States

• Directed BNY Mellon’s successful migration from private cloud infrastructure to Microsoft 365, utilizing infrastructure as code (IaC) tools for efficient and scalable infrastructure management.• Implemented, maintained, and troubleshooted a secure Azure network environment with ExpressRoute, load balancers, and multiple availability zones for disaster recovery.• Developed detailed Methods of Procedure (MoPs) and conducted stakeholder meetings to ensure a structured, transparent, and well-communicated migration process.• Utilized PowerShell scripts for meticulous user preparation and managed batch migration jobs within Exchange, prioritizing data integrity and a smooth transition.• Investigated and resolved migration issues promptly, minimizing disruptions and ensuring data security.• Championed user adoption by providing engaging presentations and training sessions on Microsoft Office 365 functionalities.• Implemented Conditional Access and Identity Protection policies, leveraging third-party tools and collaborating with security vendors to fortify BNY Mellon’s security posture during and after migration.• Optimized data organization and accessibility by migrating files to OneDrive and provided recommendations for improved collaboration through Microsoft Teams and SharePoint.• Developed comprehensive Skype-for-Business documentation to empower the helpdesk and facilitate efficient issue resolution.

Columbus, Ohio Metropolitan Area

• Engineered optimal network settings for Microsoft Teams, including bandwidth allocation, outbound port definitions, and recommendations for WAN optimization tools (proxies, load balancers) to ensure high-quality calls and meetings.• Utilized the Microsoft Call Quality Dashboard and Tenant Data Upload to identify and address potential call quality issues.• Proactively monitored network performance metrics and collaborated with network engineering teams to troubleshoot and resolve connectivity problems impacting Teams functionality.• Defined licensing models for Teams, Teams Rooms, and other features to meet regulatory compliance needs, user lifecycle management requirements, and guest access controls.• Established Microsoft 365 Group policies for naming conventions, expiration settings, and reporting labels within Teams.• Implemented robust security measures across Teams, SharePoint, and OneDrive, including data loss prevention (DLP), optimized threat policies, and administrative role controls.• Developed data retention strategies and sensitivity labels to ensure proper information management.• Conducted regular security awareness training sessions for end-users on secure collaboration practices within Teams.• Conducted Azure AD access reviews to maintain user permissions and security.• Automated user provisioning and management tasks using PowerShell scripting for efficiency.• Configured external file-sharing settings for secure collaboration in SharePoint.• Managed guest user access in Teams and implemented emergency services configurations.• Effectively resolved call quality issues by leveraging Call Analytics and Azure AD sign-in logs for troubleshooting.• Created and maintained detailed user documentation for Microsoft Teams functionalities and troubleshooting procedures.

Cincinnati, Ohio, United States

• Administered Active Directory DS, Exchange, and configured RBAC and Messaging roles.• Developed and executed a Disaster Recovery plan for databases and actively participated in change management.• Acted as the point of escalation for various issues.• Implemented an identity and access management system.• Attended State Testing meetings and maintained AP infrastructure and server rooms.• Set up Cisco VoIP Phones, created scripts for mass deployment, conducted training, provided ongoing support, resolved technical issues, and planned the rollout of AirWatch for BYOD deployment.• Continuously monitored and optimized Exchange server performance, ensuring seamless email delivery and minimal downtime.• Implemented and managed security protocols for Exchange servers to protect against spam, phishing, and other email-based threats.• Ensured the Exchange environment adhered to industry standards and regulatory compliance, including data retention policies and audit requirements.• Collaborated with cross-functional teams to support and enhance Exchange-related services and integrated solutions.• Developed comprehensive documentation for all processes and provided training to junior engineers and end-users.• Established monitoring and reporting mechanisms to track system health, usage statistics, and performance metrics.• Coordinated with vendors for hardware and software procurement, support, and maintenance agreements.

Irvine, California, United States

• Integrated Exchange and Lync services with automotive IT systems to ensure seamless communication across various departments.• Facilitated the integration of email and messaging systems with vehicle telemetry data for real-time updates and alerts.• Supported mobile devices used by field engineers and service technicians, ensuring secure and reliable access to email and company resources.• Worked on connectivity solutions to support autonomous vehicle communication and data exchange.• Established secure communication channels for sensitive data transmission between manufacturing units and corporate offices.• Provided technical support for in-vehicle communication and entertainment systems integrated with corporate email and messaging platforms.• Designed and implemented hybrid cloud solutions to integrate on-premises Exchange environments with Office 365, ensuring seamless data flow and accessibility.• Ensured compliance with automotive industry standards and regulatory requirements, implementing data retention policies and audit trails for email communications.• Integrated custom applications with Exchange and Lync to support specialized automotive processes, such as manufacturing workflows and supply chain management.• Led incident response efforts related to email and messaging systems, conducting root cause analysis and implementing preventive measures to avoid future occurrences.• Monitored and optimized the performance of Exchange and Lync servers, ensuring minimal downtime and efficient email delivery across the organization.• Collaborated with cross-functional teams, including IT, engineering, and manufacturing, to develop and implement communication solutions tailored to the unique needs of the automotive industry.• Developed comprehensive training programs for end-users and provided ongoing support to ensure effective use of Exchange and Lync services.

Louisville, Kentucky, United States

• Directed the comprehensive migration from Exchange 2003 to Exchange 2007, involving architectural design reviews, stakeholder meetings, and developing PowerShell scripts for topology layout.• Created datasheets outlining migration paths and project milestones, managed the entire migration process, and troubleshooted incidental issues.• Administered the Exchange 2003 environment and provided implementation and support for Microsoft Exchange Server 2007, handling system and network administration tasks.• Successfully managed and maintained Microsoft Exchange 2003/2007 environments on both production and disaster recovery servers.• Implemented replication strategies between production and disaster recovery servers and designed and executed a disaster recovery plan for organizations with up to 15,000 employees across multiple sites.• Oversaw day-to-day technical support, network monitoring, and Voice Over IP management.• Acted as the decision-maker for strategic technology planning across the firm and collaborated with Market QA for system functionality.• Managed enterprise servers, configured Cisco network switches, and oversaw various IT functions as a Universal Technical Support Engineer.• Provided training on home networking and troubleshooting and contributed to the implementation of key IT solutions.• Consistently recognized for exceptional technical troubleshooting skills, contributing to the stability and efficiency of the IT environment.

Atlanta, Georgia, United States

• Plan, design, and implement network solutions to meet business requirements, ensuring scalability, reliability, and security.• Maintain and monitor network infrastructure, including routers, switches, firewalls, and wireless access points, to ensure optimal performance.• Diagnose and resolve complex network issues promptly, minimizing downtime and service disruptions.• Implement and manage network security measures, such as firewalls, intrusion detection systems, and VPNs, to protect against cyber threats.• Monitor network performance, identify bottlenecks, and make recommendations for improvements to enhance network efficiency and speed.• Create and maintain detailed documentation of network configurations, processes, and changes, ensuring accurate records for future reference.• Provide advanced support to end-users and IT staff, addressing network-related issues and providing guidance on best practices.• Conduct capacity planning and scaling to accommodate future growth, ensuring the network can handle increased traffic and demand.

San Jose, California, United States

• Oversee and maintain server environments, ensuring optimal performance, security, and availability.• Diagnose and resolve complex system issues, ensuring minimal downtime and impact on business operations.• Manage network infrastructure, including routers, switches, and firewalls, to ensure secure and efficient connectivity.• Implement and maintain security measures, including firewalls, antivirus, and intrusion detection systems to protect IT assets.• Develop and manage backup strategies to ensure data integrity and availability in case of system failures.• Automate routine tasks and processes to improve efficiency and reduce the potential for human error.• Maintain detailed documentation of system configurations, procedures, and changes.• Provide advanced support to end-users, addressing technical issues and providing guidance on best practices.

Master Of Science - Ms, Information Technology

Bachelor Of Arts - Ba, Marketing

Associate'S Degree, Business Administration And Management, General