- Performed in high-pressure scenarios while identifying problems and inventing solutions to consistently deliver excellence during peak service and events- Crafted an appropriate wine list and menu for the cuisine and customer's taste- Enhanced staff expertise through engaging education sessions, elevating tableside experience- Involved in creating social media content on social platforms- Increased overall sales revenue by 8% over the course of my employment

- Streamlined operations for the retail section and online store, ensuring optimal organization and efficiency- Maintained seamless flow of bar service operations- Assisted customers with a personally tailored tasting experience - Learned in a hyper organized liquor and bar program- Created and delivered monthly email drip campaigns to subscribed patrons, enhancing customer engagement

- Came onboard for initial opening of restaurant- Adapted to new challenges and influx of business- Adhered to new restaurant protocols, menu, and service standards

- Cultivated customer relationships through diverse communication channels including email, text messages, phone calls, and face-to-face interactions- Worked creatively to find the right products for individual customers- Operated efficiently within strict timelines and cutoffs- Coordinated and arranged customer meetings, conducted market visits, and facilitated productive customer consultations.- Exceeded sales goals and objectives- On and off premise work with every tier… Show more - Cultivated customer relationships through diverse communication channels including email, text messages, phone calls, and face-to-face interactions- Worked creatively to find the right products for individual customers- Operated efficiently within strict timelines and cutoffs- Coordinated and arranged customer meetings, conducted market visits, and facilitated productive customer consultations.- Exceeded sales goals and objectives- On and off premise work with every tier of the portfolio Show less

- Responsible for creating the service standards, systems, and beverage program.- Involved in hiring, day-to-day operations, menu development, and guest relations.- Executed the opening of a new fast-casual restaurant concept and collaborated with members of the team.