Matthew Counts Email & Phone Number

Detroit, Mi, Us

Detroit Metropolitan Area

Greater Detroit Area

• Collaborated with local representatives, deciding how and where to spend tax money on township infrastructural improvements and public services.• Oversaw an operating budget.• Led a project to redesign the township website.• Designed and implemented a new tiered pricing program for water and sewer tap-in fees,• Generated positive cash flow for water and sewer program.• Spearheaded township efforts to purchase area properties entering receivership.

Greater Detroit Area

Lead Automotive Application Support Team, Project Management Office (PMO), Quality Governance, and Operations Architecture teams for the Automotive Division.

Greater Detroit Area

Automotive Application Support Teamo Global team responsible for 24 X 7 support of all Automotive products and middleware applicationsAutomotive Loyalty and Planning Solutions operations teams o Global team directly supports $12+ M of Product revenue o Collaborate with sales and product teams to drive revenue through customer engagements and new product development.

Greater Detroit Area

• Managed the global Loyalty portfolio operations team, developing and supporting applications and processes delivering products to external customers.• Grew Loyalty product revenue, effectively reducing organizational bottlenecks and increasing capacity through strategic planning and revenue projections.• Generated an increase in sales of $1.5M, enhancing revenue from $7M to $8.5M during tenure.• Implemented a new visualization platform, utilizing Tableau software for graphs, charts, scorecards, and data visualization, effectively increasing efficiency and clarity.• Collaborate with sales and customers through pre-sales demonstrations, on-boarding, and issue resolution, providing guidance and support on technical materials and procedures.• Led cross-functional global teams in Germany and Canada, streamlining operations by leveraging experience and Six Sigma principles.• Served as the team lead on a project to win back Fiat Chrysler Loyalty business.

Greater Detroit Area

• Managed the VINtelligence portfolio operations team, developing and supporting applications and processes delivering products to external customers.• Successfully attained market leader status in the insurance field.• Spearheaded efforts to develop new products for the VINtelligence suite and enhanced existing offerings.• Increased revenue from $13M to $17M during tenure.• Participated in Lean and Kaizen events to analyze departmental processes.• Implemented company-wide quality processes and metrics to decrease waste and improve quality, by analyzing customer feedback, internal suggestions and observations.

Greater Detroit Area

• Provided support and production delivery of company VIN decoding systems to external customers.• Delivered product implementation assistance and issue resolution.• Trained and mentored junior members.• Highlighted best practices and procedures to implement a culture of efficiency, effectiveness, and growth..

• Analyzed and interpreted Vehicle Identification Numbers (VIN).• Entered VIN specifications into database, ensuring all data entered was accurate.• Collaborated with external customers, sales representatives, and developers, providing technical assistance and support.

Mba, Management

Bs In Business Administration, Mis & Operations Mgt

Activities and Societies: CMU Chapter of AITP