Responsibilities* Manage team of Business System Analyst direct reports; Train, delegate work, evaluate performance, and mentor junior analysts.* Owner of product requirements for Performance Wizard (visual analytics, data reporting, data alert, and transaction lookup), part of the IGT Aurora and Omnia gaming platforms; Develop baseline system requirements for applicable products and drive roadmap of product feature enhancements.* Covered responsibilities of Product Manager during vacations and transitions.* Provide live product demonstrations to current and potential customers.* Facilitate workshops, job shadow end users, conduct system requirement gap analysis, elicit business and functional system requirements.* Manage requirement repositories across DOORS and Sharepoint, incorporating customer-specific customizations to baseline products.* Drive requirements document review meetings with technology colleagues and customers to secure stakeholder approval and sign-off; Manage Change Control process for post-approval updates to project artifacts.* Facilitate ongoing support for customers; Manage SaaS product updates for both Tableau-based and Power BI-based solutions; Manage enhancement requests and consider for incorporation into baseline product; Delegate bug reports to technology team; Facilitate reoccurring check-ins with customers.* Evaluate and respond to RFI and RFP documents from potential customers.* Conducted interviews of applicants for Product Manager and Product Owner positions.

Responsibilities* Lead Business Analyst for projects converting customers from various legacy systems to new comprehensive platform. Main point of contact between requirements team and customer. Manage team of BAs, mentoring and providing support while driving on-time delivery of project artifacts.* Facilitate workshops, job shadow end users, and drive document review meetings with clients and technology colleagues to elicit business and functional requirements for Aurora gaming platform and Business Objects reporting.* Manage Change Control process for post-approval updates to project artifacts.* Manage the requirement repository across DOORS and Sharepoint.* Author Functional Requirement Documents (FRD) and secure stakeholder approval.* Author Business Requirement Specification (BRS) documents to secure stakeholder approval for multi-domain system enhancements.* Author Scope & Goals documents for product leadership team, documenting requirements for product enhancements.

ResponsibilitiesDeliver quality results as Lead Business Intelligence Business Analyst, managing requirements for Business Objects and Tableau dashboard reporting.Facilitate workshops with clients and technology colleagues to elicit business requirements.Manage the requirement repository.Author Business Requirement Specification (BRS) documents.Author Functional Requirement Documents (FRD).Author System Requirement Specification (SRS) documents.Author Use Case documents.Author current and future-state process flows.Facilitate internal and external reviews to secure document approvals.Facilitate communication between project stakeholders.

ResponsibilitiesSubject Matter Expert on local and global business processes.Elicit business requirements / Agile User Stories.Assist SCRUM Master in coordinating Agile dev sprints.Facilitate communication between project stakeholders.Author solution requirements.Author current and future-state process flows.Author & execute SQA and UAT test plans.Drive consistency and leverage best practices.Drive process improvement through automation.Interface with vendors to identify and resolve data issues.Conduct root-cause analysis to identify and resolve risks.Assist Operations in resource forecasting, hiring, training.Author & execute SQL database queries.Assist with project management as necessary.Significant Accomplishments I served as the senior business analyst on a project to redesign the global measurement and reporting of web-based Digital ad placements. Working with stakeholders across 12 countries, I captured their disparate business needs and reduced them to a common set of business requirements, ultimately delivering a consistent (yet customizable) global platform. After a detailed analysis of the vendor data, I devised an automated data matching solution that reduced the estimated manual work by over 50%, slashing resource requirements and making the project viable in previously-unattainable countries. This successful project and resulting product retained millions of dollars of client contracts, and greatly expanded both the data universe the client base.In the same global Digital project, I forecast manual data volumes and worked closely with local Operations teams to hire and train the necessary resources. I pushed the local teams to hire temporary resources to support the legacy process in parallel such that local expertise could be transitioned to the new process without impacting product delivery.

ResponsibilitiesSubject Matter Expert on local business processes.Elicit business requirements / Agile User Stories.Facilitate communication between project stakeholders.Author solution requirements.Author current and future-state process flows.Author & execute SQA and UAT test plans.Drive consistency and leverage best practices.Drive process improvement through automation.Interface with vendors to identify and resolve data issues.Interface with clients to resolve product issues.Conduct root-cause analysis to identify and resolve risks.Author & execute SQL database queries.Assist with project management as necessary.Significant Accomplishments Leveraging my business process and subject matter expertise, I authored business requirements and SQA test plans for a successful project which automated a portion of television ad placements by using closed captioning metadata. As a result of this effort, manual work volumes were reduced by 17% nationwide, and the business was able to expand the data universe. Outside of my assigned duties, through a root cause analysis I identified an under-performing data comparison algorithm. I authored business and solution requirements, and SQA and UAT test plans, for a redesign of the algorithm which, as a result of my efforts, both removed a data quality escape risk and automated a significant portion of previously manual labor. This process improvement allowed the business to deliver an expanded data universe with increased accuracy, which delighted clients.

ResponsibilitiesSubject Matter Expert on local business processes.Elicit business requirements.Facilitate communication between project stakeholders.Author solution requirements.Author & execute SQA and UAT test plans.Drive consistency and leverage best practices.Drive process improvement through automation.Interface with clients to resolve product issues.Conduct root-cause analysis to identify and resolve risks.Author & execute SQL database queries.Assist with project management as necessary.Significant Accomplishments As the project's primary business analyst, I authored business and solution requirements for a new platform for validating the identification and measurement of television ad placements. Through significant automation, I reduced the manual labor previously associated with this task by 50% while also removing many data quality escape risks. My SQA test plan allowed me to identify and drive resolutions for defects long before clients saw the updated product. This effort was key in securing/retaining contracts with key US television network clients and securing accreditation for the C3 television industry currency.Also in this role, I authored the business and solutions requirements for an automated system to identify ad placements in televised sporting events. Due to sale of the associated business unit, this project was terminated before it could be completed, but its estimated reduction in manual labor would have offset the expansion of the product into additional sporting leagues.

ResponsibilitiesExecute key data processing scripts. Work in OS2, DOS, Unix, SQL, & Windows environments.Conduct data verification on daily business processes.Contact TV stations across US to resolve data issues.Resolve upstream/downstream data delivery issues. Provide hardware & software technical support.Maintain scanning and printing hardware.Assist in UAT testing.Author and execute SQL database queries.Significant Accomplishments As a Systems Control Analyst, I saw my team frequently unable to resolve many software issues due to lack of software documentation. Acting on my own initiative, I collaborated with the development team to author extensive documentation on all local data processing scripts, including detailed breakdowns of common failures and their resolutions. The speed and accuracy of the team's support efforts were greatly increased as a result.

ResponsibilitiesClassify US television commercial data according to detailed guidelines.Conduct routine audits of junior analyst work, correct errors, and provide coaching/feedback.Provide support to junior analysts.Assist in training of junior analysts.Significant Accomplishments When a junior analyst causd a significant negative impact to weeks of data prior to his termination, I took on additional work on a daily basis after hours and on weekends, correcting the data one record at a time until the issue was resolved. I received a certificate of appreciation from the local business director.

Responsible for teaching classes of up to twenty, ages 18+, ten-week lessons on topics including computer repairs, computer upgrades, software installation, Microsoft Access, Excel, PowerPoint, Windows, and Word, digital imaging, web design, HTML, CSS, JavaScript, Macromedia Dreamweaver, Fireworks, and Flash.

Responsible for diagnostics, evaluations, repairs, and upgrades of both customer and business systems; delivered and installed computer systems to customers’ homes and businesses; aided in the training of newly hired coworkers; dealt directly with major vendors such as Hewlett-Packard and Sony for laptop computer facilitation.