Matthew Cox

Matthew Cox Email and Phone Number

Fraud TNF Strategy Manager at Synchrony @ Synchrony
stamford, connecticut, united states
Matthew Cox's Location
Lebanon, Ohio, United States, United States
Matthew Cox's Contact Details

Matthew Cox work email

Matthew Cox personal email

n/a

Matthew Cox phone numbers

About Matthew Cox

Matthew Cox is a Fraud TNF Strategy Manager at Synchrony at Synchrony. He possess expertise in fraud detection, customer service.

Matthew Cox's Current Company Details
Synchrony

Synchrony

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Fraud TNF Strategy Manager at Synchrony
stamford, connecticut, united states
Website:
synchronyfinancial.com
Employees:
9246
Matthew Cox Work Experience Details
  • Synchrony
    Vp Merchant Fraud
    Synchrony Mar 2022 - Present
    View
  • Synchrony
    Fraud Tnf Strategy Manager
    Synchrony Mar 2020 - Present
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  • Synchrony
    Fraud Strategy Manager
    Synchrony Mar 2018 - Mar 2020
    View
  • Synchrony
    Avp Fraud Insights And Policy
    Synchrony Apr 2017 - Mar 2018
    Kettering, Ohio
    Responsible for fraud transactional trending and analysis. Responsible for authentication policy and procedure for the businessOther tasks include SME for fraud IVR, transactional fraud strategy, and new client integration projects
    View
  • Synchrony
    Avp Fraud Policy Manager
    Synchrony Aug 2016 - Apr 2017
    Kettering, Ohio
    Fraud policy manager for new client integration.Managed new dual card, private label, and conversion clients.Responsible for all fraud related business requirements, scoping, and testing. Worked closely with all other divisions to see successful product launches. Worked with the associations to deliver card specific requirements. Monitor fraud trends post launch
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  • Synchrony
    Fraud Analyst
    Synchrony Aug 2013 - Aug 2016
    Kettering Ohio
    -FDWC SME – GUI for Fraud Strategy and delivery to 2WC-Manage and maintain 150 strategies in FDWC across 20 DC/PLCC clients-Performance reporting on FDWC strategies-High Value Customer strategy SME (HVC) and reporting-10MM fraud strategy prevention 2014-Complete customer contact redesign centered on authentication (OTP) and fraud capture project member-Strategies to complement customer contact and fraud bypass-Card activation strategy implementation-Strategy creation across all fraud types with a FP 10:1 or better-SAS knowledge-Microsoft Office knowledge
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  • Ge Capital
    Fraud Manager
    Ge Capital Feb 2011 - Aug 2013
    Kettering Ohio
    -Maintain consistent productivity for team metrics which included Quality, AHT, and TOS-Coached team to drive results and improvement-Service level management for the site utilizing RTA/Avaya/MOD-Workstation build team-Health Ahead Prevention and Screening Element Leader-EHD reporting -HVC training-Represented Fraud in Manila during ramp up-Interviews and hiring decisions
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  • U.S. Bank
    Customer Service Manager
    U.S. Bank May 2009 - Sep 2011
    Cincinnati Ohio
    -Maintain consistent productivity for team metrics which included Quality, AHT, and Sales-Compliance call monitoring-Coached team to drive results and improvement-Service level management for the site utilizing RTA/Avaya/MOD-Interviews and hiring decisions
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  • U.S. Bank
    Personal Banker
    U.S. Bank Jan 2007 - May 2009
    Cincinnati Ohio
    -Internet, Loan, Baseline trained.-Maintain consistent productivity, managing personal sales goals, call volume, and quality customer service.-Second and Fourth Quarter Pinnacle Award.-2007 Annual Pinnacle Award.
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Matthew Cox Skills

Fraud Detection Customer Service

Matthew Cox Education Details

Frequently Asked Questions about Matthew Cox

What company does Matthew Cox work for?

Matthew Cox works for Synchrony

What is Matthew Cox's role at the current company?

Matthew Cox's current role is Fraud TNF Strategy Manager at Synchrony.

What is Matthew Cox's email address?

Matthew Cox's email address is ma****@****ial.com

What is Matthew Cox's direct phone number?

Matthew Cox's direct phone number is +120358*****

What schools did Matthew Cox attend?

Matthew Cox attended Miami University.

What skills is Matthew Cox known for?

Matthew Cox has skills like Fraud Detection, Customer Service.

Who are Matthew Cox's colleagues?

Matthew Cox's colleagues are Aditya Talluri, April Valdivia, Forrest R. Tilger, Sampath Kothapeta, Michael L., Savreet Kaur, Vaishali Sharma.

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