Matthew Craddock Email & Phone Number

Oakland, CA, US

Concord, California, United States

• Hired in Frisco, TX as Senior Technician, left the US to travel and was rehired to Euless, TX by my previousSenior Amusements Manager. Later opened Concord, CA, one of the largest stores on the west coast and promoted.
• Specialized in hiring, managing, and training a team of game technicians and prize room operators,maintaining uptime on machinery, managing costs, and generating revenue through outreach andrelationship building..
• Assisted in development, implementation, testing and review of training, safety, and SOP affecting amultinational corporation with Regional Management, Sr. Director of Midway Operations.
• Streamlined processes for Cost of Sale, budget, and inventory tracking as well as troubleshooting,repairs, training, and scheduling to increase productivity and employee engagement.

Frisco, Texas, United States

Breaks from 2016-2017 for travel, 2019-2020 for Covid. See recent D&B listing

Melbourne, Victoria, Australia

• Australian Best Buy sister company in Melbourne, Australia. Primarily warehousing role with customer facing tasks. Visa restrictions required I leave the role after 6 months.
• Certified in Australia to operate Order Picking Forklift. If it has wheels, I can drive it.
• Utilized order picker, mechanical aides, RF and barcode scanners to move and manage electronic and appliance inventory in a large warehouse/storefront.
• Used intricate Point of Sale and Scheduling software to coordinate incoming shipments, customer pickups, and employee staffing.

Dallas-Fort Worth Metroplex

• General Contracting business subcontracted by AT&T to install Digital Life Home Automation and Security systems. My role was to assist the company’s adjustment to newer technologies.
• Developed and implemented new training materials by drawing from and rewriting AT&T literature, some of which would then be adopted by AT&T.
• Lead teams and trained installers dealing with low and high voltage electrical and some facets of general residential construction.
• Helped JFM become the exclusive Executive Installation company in the Dallas – Fort Worth Metroplex, a position which they maintain currently.

Dallas, Texas, United States

• Part-time roll often operating at full-time hours in Hardware and Tools. Dedicated time to cross-training and learning most in-store services such as lock rekeying, glass cutting, and paint mixing.
• Commended by department and store management for customer service, add-on sales, and customer recovery skills.
• Completed inventory, planogram resets, restocking, and merchandising tasks in an organized and timely manner.
• Took initiative and worked diligently to organize and maintain the Fasteners aisle, the nightmare of most hardware stores.

Redstone Arsenal, Alabama

• Completed Phase 1 training for 89D, Explosive Ordnance Disposal and worked as Team Lead in Redstone Arsenal’s Central Issue Facility. Honorable discharge.
• Held Top Secret security clearance with access to classified publications.
• Trained to handle chemical, biological, radiological, and explosive materials.
• Lead a work detail of four to eight soldiers receiving, evaluating, managing, and issuing all non-lethal standard issue gear on post.