Matthew Mcintyre Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

This was a full time contract role that has turned into a permanent full time role. As a Desktop Support Officer at Centorrino Technologies, it is my responsibility to deliver onsite IT Support to organizations that is beyond expectation while maintaining up to date technical documentation and communicating with organizations and Centorrino Technologies staff to solve IT related issues. My specific responsibilities include:. Utilizing my skills and passion for technology to solve technical issues relating to computer hardware and software. Providing organizations with training on how to better use their devices and assist them to learn something new. Be personable with everyone while developing a friendly bond with customers. Collaborate with your fellow colleagues to determine any processes which need improvement or can be handled more efficiently. Identify problems or requests which don't have an existing process and collaborate with peers to develop and implement solution. Keeping the IT Office and IT assets neat and tidy

Greater Melbourne Area

This was a casual position. In the position of a TSSP (Technical Support for Schools Program) Specialist Technician I am responsible for providing ICT related support to teachers and students, maintaining servers, networks, and ICT related documentation, and working with the Department of Education to further support teachers and students in school with ICT services. My responsibilities of this job position include:. Server and Network administration. Demonstrating and applying networking knowledge, including but not limited to: Routing, NAT, VLAN, DNS, DHCP, and TCP/IP services. Having experience in virtualisation technologies such as VMware, Hyper-V and/or Citrix. Hands on configuration and troubleshooting of hardware like servers, firewalls, switches and wireless infrastructure is an advantage. Having interpersonal skills & ability to explain technical concepts to stakeholders at all levels. General computer hardware and software support. Active Directory and Group Policy management and administration skills. Service Desk and end user device support. BYOD management and support. Technical document writing including instructional and training materials for leadership and users. Strategic ICT planning with school leadership. Maintenance of ICT network documentation

Greater Melbourne Area

This was a Trainee position as an ICT Technician before transitioning into a Specialist Technician. The tasks of this role is to carry out the tasks below using my experience, resources, assistance from mentor, and communication skills:. Basic Server Administration. Windows and Chrome OS support. User Account Management. Laptop and Desktop diagnosing and problem solving. Tablet and iPad diagnosing and problem solving. Wireless/Wired Network Administrator. Printer management and troubleshooting. Software Implementation and Support. General/Preventive MaintenanceAll of these tasks are performed at schools on-site in the Outer Eastern Suburbs of Melbourne.

North Melbourne, Victoria, Australia

This was a Helpdesk Operator role with the role of assisting the Assets team. This role included trying to solve IT problems utilizing communication skills and knowledge through a ticketing system and a call center. Tasks included:> Solving client/employee IT problems through a Call Centre> Helping manage Windows AD users (Onboardings, Offboardings, and Status changes)> Managing and completing tickets using Jira> Setting up TIPT softphones and mobile phones, and then utilizing them to use Telstra Liberate> Adding/removing users/employees from government websites (ESAM, RAM, and ESS)> Distribution of assets to sites/office around Australia> Managing and updating assets on a database> Repairing laptop hardware/OS issues> Installing custom Windows 10 image on laptops> Communicating issues to other departments of IS (DevOps, Dev, HR, Payroll, networking technician, Telstra, Apple, and Systems Administrator)

This was a support worker role that would require me to support people with a disability in community activities. This role also included hosting recreational activities for the organization while supporting a group of people with a disability. In this role, I have also helped train work placement students who wish to pursue a career as a support worker for people with a disability. This role was a fill-in role to help cover for support workers who weren't available for days.

This role was to help support and help create a safe space for people with autism and/or neurodiversity in an online environment. I Can Network would run Zoom sessions where people with autism and/or neurodiversity would be able to develop confidence and leadership skills through their own interests (Minecraft, Arts/Craft, Movies, Video Games, etc) and meet other people with the same interests. I would do all of this while a Program Facilitator would develop and run the Zoom session.

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Certificate Iv In Computer Systems (Uee40120), Computer/Information Technology Administration And Management

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