Support industry leading Pitney Bowes inserting equipment and sophisticated software.Responsibilities Include: · Maintain and repair Pitney Bowes Inserting and accessory equipment. · Proactively schedule and perform preventative maintenance. · Trouble-shoot customer reported problems. · Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction. · Manage a queue of calls to ensure that customer is contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines. · Manage parts, tools and administrative duties. · Work in a high performance team environment. · Build and help strengthen strong customer relationships.· Plan and perform equipment upgrades and new installations.

Design and implement new and existing networks. Service a wide array of computer equipment problems including Desktop PC's, Work Stations, Servers, and Laptops.Responsibilities Include:· Normal day-to-day operations of a small retail & service center. · Sales, Activations, Service, and Support for Revol, Nextel, and various other digital phone products. · Laptop & PC Hardware & software diagnostics, repair, and support · Sales of New, Pre-owned, and Custom Built personal computers. · Instillation, Configuration, and repair of home theater (audio and video)· Onsite repair (mostly parts swap) and support for various LCD/Plasma TV models and manufacturers · Setup/install home and small office networks· Diagnose, Repair, and Configure various makes and model printers.· Extensive experience and use of the following software and operating systems: MSDOS, Windows 9x, Windows NT, Windows ME, Windows Media Center, Windows 2000, Windows XP, Windows Vista, Windows 7. Microsoft Office (Word, Power Point, Outlook, Access, and Excel) 97, 2003, XP, 2007.

Provided inbound technical support over the phone to Verizon DSL customers.Responsibilities Include:· Diagnosing and troubleshooting various hardware or software issues affecting customers internet connections. · Assisting customers configuring windows, third party network hardware, and Verizon modems and line filters.· Maintained call resolution and time expectancies consistant with CallTech standards.

Worked with the area technicians to wire existing K12 schools in Kanawha County for broadband internet access. Responsibilities Include:· Cut, crimp, and run Cat-5 internet cabeling inside existing school buildings · Install IBM/Windows server and client workstations. · Create user accounts and set permissions for student users. · Install and update antivirus and security software