• Lead the Business Systems team, overseeing the management and optimization of the credit union’s core processing platform and third-party integrations, ensuring seamless operations and system stability• Coordinate with vendors and agencies to define system requirements, develop implementation plans, and test new software and system interfaces• Consult departments and users on projects, ensuring thorough review and testing of software, maintaining system security and data integrity, and adhering to documentation standards• Lead programmers through agile sprints, ensuring timely and efficient delivery of project milestones

• Directed the IT Department in IT strategy and operations, aligning technology initiatives with business objectives• Developed and implemented a Helpdesk support training program for part-time classroom aide employees using the ITIL framework, enabling them to work part-time as IT help desk support, resulting in full-time hours (40 hours/week) and reducing the need for additional IT personnel. • Implemented and managed Microsoft Intune for mobile device management (MDM) and mobile application management (MAM), ensuring secure access to corporate resources and compliance with organizational policies• Coordinate with the Executive Team in opening 3 new locations overseeing IT budget and infrastructure• Negotiated vendor savings of 33% per workstation resulting in annual savings of $30,000.00• Moved IT operations in-house from a third party, saving 20% of the overall annual IT budget• Upgraded network topology from star to mesh topology using multi-point to multi-point deployment model ensuring a self-healing CAN (campus area network .

• Designed, built, and maintained websites and web applications using MEAN (MongoDB, ExpressJS, AngularJS, and Node) stack• Collaborated with management and development teams to prioritize design, function, resolve conflicts, and develop content criteria.• Maintained knowledge of current web technologies and programming practices through continuing education and professional participation.

• Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.• Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or record-keeping purposes.• Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.• Pack, seal, label, and affix postage to prepare shipping materials, using work devices such as hand tools, power tools, and postage meter.