OPERATIONS LEADERAccomplished operations leader with extensive experience in the telecom industry. Passionate about people development and creating a culture of inclusivity and safety for all team members with a drive for world class engagement. Focuses on change management and creating successful teams through open, transparent, and clear communication.I have lead teams in a variety of environments and capacities. I have extensive and proven call center leadership skills from leading frontline teams, to management, across product sets, and differing businesses both TELUS and Koodo. I have supported TELUS international operations in Manila, Guatemala, El Salvador, and Romania, proving my ability to build strong relationships, set clear performance expectations, and collaborate for world class results. I have also lead a team of technicians building and maintaining a world class critical infrastructure network, where project management, strategic planning, and budget maintenance were key.I am someone who focuses on clear and open communication, working collaboratively, and building solid trust worthy relationships so that change management and process improvement are efficient and effective. KEY SKILLSLeadership | Change Management | Effective Communication | Stakeholder ManagementCoaching | Behavior Modification | Conflict Resolution | Training | Facilitation | Project ManagementVendor Management | Diversity and Inclusion | Process Improvement