Matthew D. Email & Phone Number

Dublin, County Dublin, Ireland

Remote, Home Based

Duties include:● Helping HV eBay users with any and all enquiries they may have on a first call resolution basis.● Troubleshooting technical issues on a variety of devices and Applications on behalf of customer and providing them with a solution to fix the problem.● Improving customer sales by providing targeted information on how they can make small adjustments to increase visibility and be more competitive.● Working to Targets on a weekly and monthly basis.● Organising… Show more Duties include:● Helping HV eBay users with any and all enquiries they may have on a first call resolution basis.● Troubleshooting technical issues on a variety of devices and Applications on behalf of customer and providing them with a solution to fix the problem.● Improving customer sales by providing targeted information on how they can make small adjustments to increase visibility and be more competitive.● Working to Targets on a weekly and monthly basis.● Organising meetings with teammates to pass on technical skills and other information to improve overall customer experience.● Catering every call to the individual’s needs and situation and taking as much time is needed to ensure the best service is provided and all customer concerns are addressed.● Working remotely from home as part of a team and communicating with internal staff via the internet and phone. Show less

Duties include:● Handling Inbound and Outbound calls via a dialler system.● Dealing with any disputes or queries from clients to maximise customer satisfaction.● Maintaining strict Data Protection to ensure only the authorised party is spoken to.● Dealing with customers in financial difficulties and offering financial advice and manageable payment plans.● Remaining calm and polite with all customers.● Identifying vulnerable customers and ensuring to take extra steps… Show more Duties include:● Handling Inbound and Outbound calls via a dialler system.● Dealing with any disputes or queries from clients to maximise customer satisfaction.● Maintaining strict Data Protection to ensure only the authorised party is spoken to.● Dealing with customers in financial difficulties and offering financial advice and manageable payment plans.● Remaining calm and polite with all customers.● Identifying vulnerable customers and ensuring to take extra steps and time to ensure that everything is understood and catered to their situation.● Providing information about financial aid and support services to customers that will help them make affordable payment plans.● Working to targets and maintaining a high volume of calls. Show less

London, United Kingdom

Duties include: ● Handling incoming deliveries from various suppliers, checking it to make sure correct medication, brand, pack size and quantity.● Ensuring medication is stored in the correct environment and temperature.● Handling of restricted and Controlled substances with proper book keeping, signatures and authorisations checked at every stage.● Maintaining pharmacy stores to ensure medication was easily found and stock levels were maintained, cycling stock and checking… Show more Duties include: ● Handling incoming deliveries from various suppliers, checking it to make sure correct medication, brand, pack size and quantity.● Ensuring medication is stored in the correct environment and temperature.● Handling of restricted and Controlled substances with proper book keeping, signatures and authorisations checked at every stage.● Maintaining pharmacy stores to ensure medication was easily found and stock levels were maintained, cycling stock and checking on expiry dates to minimise wastage.● Managing stock levels of wards and relaying what’s needed back to main pharmacy.● Processing requests for medications and putting together big ward boxes for every ward in the hospital to ensure they have everything they need.● Managing I.V Fluids, dealing with the I.V Fluids for the entire hospital, Purchasing and stock management to make sure we always had enough in storage, managing ward fluid levels, handling emergency requests and contacting companies for extra deliveries.● Handling of phone calls from Doctors, nurses and drug companies.● Use of the pharmacy robot, loading medication, stock control and fixing errors.● Purchasing from multiple suppliers and liaising with hospital wards when special requests where needed, contacting courier services both within and outside the hospital.● Invoicing of orders to ensure companies are paid on time and that we actually received the correct medications (brand, pack size, dosage, quantity) at the agreed price.● Working as part of a team to ensure smooth running of the main pharmacy and making sure critical areas were always covered. ● Working with the porter department to ensure any ward requests are delivered on time and any urgent requests were handled quickly.● Managing my time and projects efficiently during all of the above in order to ensure critical areas or requests were prioritised while still ensuring the general operation of the pharmacy wasn’t affected. Show less