Matthew Doan Email & Phone Number

Arlington, Va, Us

Dea Headquarters

Baghdad Iraq

Us Embassy, Baghdad Iraq

Manas Air Base, Kyrgzstan

Communications Focal Point (CFP) administrator for Manas Air Base from January-October 2009Tier II Windows System Administrator for 1500+ usersUtilized Fluke OTDR for fiber testing and fault isolationResponsible for new fiber optic and CAT 5 cable installations, repair, and troubleshootingExperienced in fusion splicing damaged fiber optic cablePrimary AutoCADD technician from August 2013 June 2014Expert installation of cable racks, patch panels, telephone copper, and network switches

Enterprise level Systems Management Server administrator responsible for the creation of packages, advertisements and database managementGathered packaging requirements for over 200 applications in support of the Army APC reimaging projectProvided detailed, step-by-step installation instructions with site specific settings for each application to the Wise Application PackagerServed as an interface between each application Subject Matter Expert (SME) and the application packagerPreformed quality assurance checks on each application that was packaged and tested over 100 applications through SMS deployment

Provided user support during migration from Microsoft Exchange 5.5 to 2003. Time efficient Technician averaging 12 completed tier III Remedy tickets per day. Provided support for approximately 1400 Blackberry users utilizing BlackBerry Enterprise Server (BES) 4.0 and 4.1. Assisting in the migration of over 20,000 desktops to the new Standardized Desktop Configuration (SDC) via Systems Management Server (SMS). Responsible for the creation and push of SMS packages along with SMS server and database maintenance

Surveyed entire Air Force Base fiber optic infrastructure to help support the Air Force's multimillion dollar GeoBase program. Hand picked to be a member of 1 of only 30 individual GeoBase projects. Completed fix action on lines as necessary.

Developed and implemented standards for customer support and relations. Achieved a 50% faster turn around time for remedy trouble tickets. Point of contact for all hardware/software problems, land mobile radio (LMR) outages, software installation.

National Air and Space Intelligence Center, Wright Patterson Air Force Base. Single point of contact for over 2300 users, 5000 systems. Utilized Systems Management Server (SMS) for 80% of client issues resulting in a faster turn around time on Remedy tickets. Upgraded building's network backbone from category 5 cable to fiber optic. Supported the migration from Windows 2000 to XP on NIPRNET, SIPRNET, and JWICS.

Handpicked to be a member of the Air Operations Liaison Team, Shaikh Isa Air Base, Bahrain. Single handedly stood up the only multinational Air Operations Center (AOC) in Bahrain. Assembled a triple redundant TBM launch detection warning system to guarantee early detection and rapid response Coordinated US Air Force and Royal Bahrain Air Force F-16 Combat missions. Ensured 100% up time of all communications equipment.

Effective performer of Network Control Center (NCC) rivaling US bases in size and complexity. Maintained 65 network servers, 13,000 base accounts, 8,340 PCs, and equipment valued at $11 million. In charge of team responsible for shutting down Prince Sultan Air Base Communications, and ensuring over $4 million worth of communications equipment was shipped throughout the Middle East.