Matthew Dominguez Email & Phone Number

San Jose, California, United States

San Jose, California, United States

San Mateo, California, United States

• Troubleshoot network, hardware, and software issues related to the Verkada platform• Provide best practice design and integration expertise to enterprise customers• Communicate technical matters to customers both orally and in writing• Own customer issues from creation to resolution• Collaborate with Engineering and Product teams to test new products and identify bugs

California, United States

United States

• Managed retirement of network devices (switches, routers, & servers) through inventory, configuration management, and disposal to progress transition into cloud services• Retired phone system (ShoreTel) by removing over 80 physical units from server racks and ewasting them to complete adoption of next generation phone system• Upgraded and configured console servers to allow for remote port and power management of switches and routers• Consolidated company network… Show more • Managed retirement of network devices (switches, routers, & servers) through inventory, configuration management, and disposal to progress transition into cloud services• Retired phone system (ShoreTel) by removing over 80 physical units from server racks and ewasting them to complete adoption of next generation phone system• Upgraded and configured console servers to allow for remote port and power management of switches and routers• Consolidated company network documentation from various sources into ServiceNow knowledge base to allow for efficient retrieval of information by technical business unit Show less

Mountain View, California, United States

• Applied general knowledge of enterprise and commercial technology to resolve upwards of 10 users’ a day’s problem or assist in escalation to a specialized administrator • Documented and handled cases using SmartIT/Remedy to maintain a business unit wide resolution rate of over 94% • Trained 5+ helpdesk interns in company systems as well as in client services cultivating positive company relations • Executed a companywide rollout for a Mobile Device Management software by serving… Show more • Applied general knowledge of enterprise and commercial technology to resolve upwards of 10 users’ a day’s problem or assist in escalation to a specialized administrator • Documented and handled cases using SmartIT/Remedy to maintain a business unit wide resolution rate of over 94% • Trained 5+ helpdesk interns in company systems as well as in client services cultivating positive company relations • Executed a companywide rollout for a Mobile Device Management software by serving as part of the frontline for hundreds of clients Show less