Matthew Richards Email & Phone Number

Event Response Analyst responsibilities include triaging incoming tickets to the SOC, working with vendors, SIEM and SOAR technologies, and interacting with CISOs, vendors, and business owners for support.

Domino’s World Resource Center

Service Support Technician responsibilities included providing specialized technical support for tickets escalated to our Tier 2 Support team to our customers in person, email, Teams chat, and telephone calls. Other responsibilities include imaging and deploying Windows and Mac OS machines, managing breaching SLAs requests, and training or producing.

Domino’s World Resource Center

Service Desk Technician responsibilities included resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. Fluent in the use of Microsoft Outlook and Microsoft Teams to give clients quick answers to simple IT issues. For more complex problems that required nuanced instruction, I contacted.

Ann Arbor, Michigan, United States

Technology Sales Associate responsibilities included providing exceptional customer service and attending to the client’s needs while helping them find a total solution for their technology needs.

Ann Arbor, Michigan, United States

Operations Supervisor responsibilities included managing selling floor and operational activities to maintain an environment that supports and strengthens the Staples brand. The team lead is responsible for coaching and mentoring all sales associates on building rapport, comfortably connecting, and presenting solutions to identify and act on selling.

Ann Arbor, Michigan

Inventory Specialist responsibilities included maintaining accurate inventory controls through adherence to company guidelines and policies. Other responsibilities included providing exceptional customer service, with a focus on creating a customer-centric environment and coaching to ensure accuracy of inventory and proper back-room operations.

Ann Arbor, Michigan

Technology Sales Associate responsibilities included providing exceptional customer service and attending to the client’s needs while helping them find a total solution for their technology needs.

Kalamazoo, Michigan

Restaurant Manager responsibilities included maintaining the restaurant’s profitability and service quality goals. I ensured efficient restaurant operation and maintained high productivity, quality, and customer-service standards.

Kalamazoo, Michigan

Technical Support Representative responsibilities included resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. Used email and chat applications to give clients quick answers to simple IT issues. For more complex problems that required nuanced instruction, I contacted clients via phone.

Kalamazoo, Michigan

Customer Service Representative responsibilities included promoting services, improving customer satisfaction, answering inquiries, reporting to the restaurant’s manager, and greeting customers.

Livingston, Tennessee

Production Worker responsibilities included operating and maintaining equipment in a factory or warehouse and preparing items for distribution. I assembled and checked product parts, ensured that all machinery ran smoothly, and assisted in the shipment of items.

Kalamazoo, Michigan

Customer Service Representative responsibilities included promoting services, improving customer satisfaction, answering inquiries, reporting to the restaurant’s manager, and greeting customers.

Bachelor Of Science - Bs, Information Assurance And Cyber Defense, Current Gpa: 3.54

Activities and Societies: Member of EMU’s Information Assurance Student Association

Associate Of Science - As, Cybersecurity, Gpa 3.54

Activities and Societies: Former President and Student Leader/Officer of the WCC White Hat Society (WCC's Cybersecurity and Hacking Club).

Some College Credit, International/Global Studies

Activities and Societies: WMU Japan Club

High School Diploma

Activities and Societies: Marching Band Symphonic Band Track & Field Football