- Assist with all incoming calls and messages- In-branch Product Specialist for Dell, Including Quoting, and general server/workstation advice for both Customers and Internal Sales Staff- Continuously Learning and supporting our Enterprise video offerings - Including following up on the project registration with vendors on behalf of External Sales Team for projects that have not been registered during initial quoting phase- Being the first point of contact for the branch, Including assisting customers over the front counter, liasing with customers over the phone and email to assist in answering and queries regarding our products, pricing, stock, delivery & account issues- Cross-Selling and Up-Selling products to customers- Explaining Product Specs, Features and basic System design- Building relationship with customers- Processing new customer orders and quotation requests- Ordering stock and working closely with the purchasing department- Following up outstanding orders, Including liaising with couriers and purchasing- Problem Solving, Complaints handling, resolving conflict- Monitoring backorders and stock discrepancies- Assisting with returns, repairs, credit and backorder processes- Supporting the External Sales Teams, as well as Management- Continuously developing product knowledge for CSD's range of products- Liaising with the accounts department and communicating outstanding/overdue payments to customers- General Office ADHOC duties- Use of Pronto ordering system and WMS- Use of Zoho ticketing system

- Manage incoming orders from Wholesalers, Contract accounts, Cash accounts.- Run Weekly Backorder reports for our Key accounts, Ergon/Energex (QLD), ESS (NT), Schneider (SA), Rushmore (NSW) - Run Weekly/Monthly Sales Reports for the the Share holders / Sales Manager- Run Weekly On Time In Full ( OTIF/OTDP ) reports for Aus statistics, uploaded to group portal- Coordinate Dispatch of goods with Warehouse staff- Coordinate production of products with the Product Managers- Be the first point of contact for incoming phone calls- Quote Portable Earthing Devices ( PED ) equipment -Earthing Leads, Clamps, Gloves, Insulated stick/tools-- Provide System quotes & over the phone Price & Availability

• Hardware Sales Order Processing – HP / Lenovo / Dell - Through Vendors andDirect• Sales Support – Custom Spec Machine quoting (Product Configurations) throughHP / Lenovo / Dell, Talking with manufacturers and Disti’s direct to coordinatedeliveries of Physical orders• Backend Salesforce Management of Pricelists ( SKU’s, Descriptions, Pricing,Promo’s, Start/End Dates ) through Apex Jobs and Pricesheet uploader – Classic &Lightning experience• Backend Management through Rapidi for Systems to talk to one another• HP Bids and Deal Registrations• Product Sales Order Processing – Autodesk / Bluebeam / Adobe / All Hardwarefrom Computers, Laptops & Desk Printers / Large Format Plotters + Consumables /3D Printers• Subscription Order Processing – Uploading of invoices into the backend system inpreparation for bulk invoicing out from automated system• Product Shipments• E-Store – Live Chat through Zendesk• Client Invoice Creation• Vendor Purchase Order Creation• Global E – Training ID Registrations• Price list updating for Quoting system• E-Store management of pricelists / promos

Worked as a sheet metal roll former machine operatorresponsible for one of the brand new machines worth over $500,000tasks were to make sure it all ran smooth and to maintain the machinekeeping all rollers lubricated and clean,performing checks on the product after it had been rolled to make sure it was in specbefore packaging and ready to be shipped to clients

Responsibilities included, driving a forklift to get products off racking,Bring stock from around the back,knowing what each product was for / what it was rated to ( for weight, PSI etc )Packaging products and booking for shippingCompany purchased a delivery truck, that i was responsible forperformed daily checks on the truck and loaded up for a full days delivery run every couple Days

Worked as an electrician while studying Electrotechnology,Day to day tasks were to create wiring looms for a lot of the productsand to then wire up said products and perform checksbefore giving the all clear to go down to our shipping teamto be sent to customersHelped maintain the electrical wiring throughout the workplaceas well as any machines that burnt out,tested returned products, fixed/restored them to be resold or sent backtested faulty tools, mainly powertools and performed repairs

Worked as Normal Crew until I was promoted to Crew Trainer,Taking on the responsibility of supervising / training new back are Staff as they were hiredmade sure they completed all of their online training modulesas many other responsibilities