Matthew Ebert Email & Phone Number

Delano, MN, US

Bloomington, Minnesota, United States

AboutSince 1998, PCG has been providing Fortune 1000, Government and Mid-Market clients with our experienced, full-time Consultants that insure their top initiatives and mission critical projects are successful and delivered on-time and on-budget. Over the past 20 years, we have successfully completed over 1500+ projects across the US and around the.

Minneapolis, Minnesota, United States

• Analyzing improvement projects for client’s key growth strategy including upgrading EDI communications and onboarding process of new acquisitions and vendor partners
• Created the new model for third party logistic partners that will allow the client to transition efficiently when acquiring new businesses
• Documented current business processes and completing analysis versus industry best practices to increase client’s case fill rate.
• Analyzed several third-party logistic vendors to provide a cost benefit analysis to leadership.

Minneapolis, Minnesota, United States

• SEC ruling 613 required Ameriprise to comply with a consolidated audit trail. This involves reporting all trading, allocation, and client data associated to the FINRA governing body for the government to use to.
• Tracking third party vendor project timelines against industry wide government set timelines and internal project timelines.
• Managing risks, issues, decision, questions and task for the internal project team
• Gathering business and user requirements for an trading desk in process of complying with a new government regulation
• Coordination of impact analysis for the technical specification releases from FINRA
• Documenting of several business processes in an instruction format and in high level visual format.

Minneapolis, Minnesota

• Reported accurate status and budget reports for multiple simultaneous projects allowing stakeholders a clear understanding.
• Assumed responsibility of a failing project and provided clarity to stakeholders and managements on realistic implementation dates
• Onboarded a new EDI solution vendor including providing return on investment analysis to stakeholders
• Established quick win scenarios for stakeholders to help the company get a faster return on their investment of a new BI solution.

• Lead business process documentation effort resulting in 2,000+ procedures to be documented in 6 months to allow the project to meet its phased implementation deadline
• Developed and implemented new change management procedures to promote stakeholder engagement and establish key documentation to manage team performance
• Responsible for maintaining data accuracy across several document repositories/databases including Team Foundation Server and SharePoint
• Worked with executive sponsors and vendor partners to monitor program finances and increase accuracy of capital versus expense items to keep the program within budget.

Minneapolis, Minnesota

• Completed and maintained project management standard work during multiple role transition periods while balancing business analyst work to allow the project to continue to meet goals and deadlines
• Worked with Agile technology teams to bring additional functionality including beneficiary and fiduciary work flows to the company’s client facing mobile application
• Submitted 8 different process change control documents over various projects, all of which were approved by risk management and all impacted directors and vice presidents
• Developed communication plans and training material for 700+ phone agents within the company
• Facilitated meetings between business stakeholders and 3rd party vendor to ensure business needs were met before signing of Master Service Agreement

Msp

• Elicited business and user requirements for several successful projects with multiple implementation dates
• Used Lean methodology to lead 3 teams to identify and solve operational issues with solutions that became standard work for the department
• Received 8 gold company awards for going above and beyond while demonstrating exceptional leadership
• Mentored under project manager for duration of employment, which provides understanding to the procedures and processes a project manager completes
• Wrote and executed user acceptance test cases that provided customer assurance that the final product received would be of the highest quality
• Nominated for a chairman’s companywide award enhancing processes and procedures for clients

St. Cloud, Minnesota

Designed processes and technical solutions that increased efficiency of calls handled per hour by 25% for a high call volume collection agency.Streamlined services and automated audit and control processes using SQL and SAS that uncovered several legal and compliance gaps in companies current procedures.Developed and tested of new processes 200 phone.

St. Cloud, Minnesota

- Key instructional contact for managers and agents throughoutthe call center.- Managed and created dialing strategies for the call center to follow on a daily basis.- Provided daily and weekly reports and analysis of internal recovery call center.- Proposed and implemented changes to the LiveVox dialing system.

Saint Cloud, Minnesota

- Provided leadership to Stride Academy after K-8 recreationalprogram. - Developed a hourly schedule for 100+ students on daily basis. - Developed and provided leadership for a Junior staff transition program (Grades 5-8). - Monitored all student activities with regards to attendance and conduct. - Screened, interviewed and hired staff. - Assisted with the.