Matthew Edman ★ Email & Phone Number

California, United States

Increase customer satisfaction by expanding the overall repair capability of assigned dealers. Reinforce appropriate repair processes, advocate for the use of correct tools/equipment and encourage all service staff to take charge of their training obligations.

Allen Park, MI

Use logical thinking and diagnosis to properly diagnose vehicles the right way, the first timeRelay my thought process and diagnostic testing to Ford dealerships and technicians in a clear and concise manner

Dearborn, Michigan, United States

Provided web-based support to Ford, Lincoln-Mercury technicians to assist in determining whether interior/exterior concerns would be covered under warranty.

Ammon, Idaho

Learned how to quickly and efficiently work in a fast pace environmentDeveloped good teamwork and the ability to train new employeesVery dependable and trusted when needed to perform a job

Rexburg, Idaho

Delivered parts to customersProvided great customer serviceResponsible for organization of our parts Learned how to be a team player and lighten the load of those around me

BYU-Idaho Bursar's Office

My responsibilities were to have good customer service. I had to be able to tackle any situation and respond in the most positive and effective way. It was my motto to make every person I talked to understand there situation and help them have a plan to go forward. I did a lot of filing and office work as well whenever calls were slow.