Matthew Eldredge Email & Phone Number

Somerville, Massachusetts, United States

Align with client use cases and develop outcome based onboarding plans. Enable organizations to identify and mitigate threats across cyber, supply-chain, physical, and fraud domains.

Seattle, Washington, United States

Customer experience advocate and advisor. Collaborate on Success Plans, EBRs, and Operational Assessments to ensure customer goals are being set and met. Build relationships with a dedicated book of business to promote product engagement, utilization, and education.

Promote satisfaction and engagement with customers through health checks, routine account maintenance, and onboarding management.

Greater Boston

Supported acquisition, implementation, and adoption projects for the IT Integration Office. Aligned with senior managers and cross departmental stakeholders to develop strategy geared towards growth, sustainability, and compliance. Supported workstream efficiency through active management and monitoring of risks, issues, assumptions, and dependencies. Maintained reporting for senior leadership.

Greater Boston Area

Acted as primary line of contact for sales and customers. Take lead in training teammates on Granite's 5 core product offerings, which includes POTS, Broadband, VOIP, Dedicated Internet, and Mobility. Specialize in support for the dozens of product sub offerings under each of the above. Ensure customer success and sustainability.

Greater Boston Area

Acted as primary line of contact for sales and customers. Leveraging a skill set developed through on-boarding over 250 accounts, adjusted and implemented data and voice solutions. Frequently engaged with internal provisioning and engineering contacts to condense complex telecom topics into a digestible, customer friendly format. Determined account growth potential and whether client would require a permanent representative or could pivot to a customer service style support system.

Greater Boston Area

Acted as primary line of contact for sales and customers. Maintained and managed Granite’s new customer accounts, specializing in on-boarding. Provided tier 1 support. Engaged with all internal operational teams. Account objectives ranged from repair resolution to account growth and sustainability.

Greater Boston Area

Provided internal support to account representatives. Worked on group and individual projects to meet the needs of large scale customers. The role primarily focused on data extraction using GUIs of prominent telco providers like Verizon, Bellsouth, and Qwest. Internal software applications were also used frequently to support projects. Data was organized and conveyed using Excel and Outlook.