Matthew Emig Email & Phone Number

Atlanta, Georgia, United States

Raleigh, North Carolina, United States

• Served as a Radix Health expert resource for all departments across the organization. Processes reports to evaluate the accuracy of scheduling software and identifies trends and make recommendations to improve provider.
• Worked collaboratively with Patient Access Manager to improve processes and workflow of the Patient Access Department by performing ongoing audits including call reviews, registration errors, scheduling error, and.

Raleigh-Durham, North Carolina Area

• Established and maintained trusted relationships with both referring provider operational leadership and support staff to achieve effective and efficient referral process. Served as the first point of escalation and.
• Managed marketing efforts by planning, creating, scheduling, organizing, editing and publishing digital content for blogs, website, email communications, press releases, social media posts, landing pages, marketing.
• Assisted in overhauling established brand across all marketing and content; developed a brand guideline to ensure a consistent brand voice for the organization.

Palm Beach Gardens, FL

• Mentored and managed a team of 18 direct reports including auditing, coaching and feedback, performance evaluations, phone statistics reports. Monitored and retooled operational processes in support of the.
• Redefined job responsibilities of Clinical Assistant Department to properly encompass all aspects of the position and implemented a shared spreadsheet for provider messages, resulting in better communication between.
• Worked closely with other department heads to improve processes and workflow by initiating cross-training to create a better understanding of policies and procedures
• Restructured individual physician templates to improve and streamline clinic flow. Headed successful transition from NextGen to Athena for Scheduling Department and closely monitored and evaluated appointment types and.
• Maintained strong commitment to accuracy to process surgery authorizations and collecting surgical deposits.

Palm Beach Gardens, Florida, United States

• Coached employees to reach sales goals monthly and quarterly per corporate standards.
• Provided excellent customer service to every client to ensure they left with knowledge of the brand product, and an overall positive experience.
• Educated employees on product knowledge of all new collections by implementing formal presentation training tours through the sales floor each season.

Bachelor Of Fine Arts (Bfa), Acting

Activities and Societies: Alpha Psi Omega Part Time Receptionist/Box Office for Performing Arts Department, Part Time Stitcher in.

Bachelor Of Arts (B.A.), Costume Design

Activities and Societies: Alpha Psi Omega, Residence Assistant in 2007-2008.