Matthew Emig Email & Phone Number

Atlanta, Georgia, United States

Raleigh, North Carolina, United States

• Served as a Radix Health expert resource for all departments across the organization. Processes reports to evaluate the accuracy of scheduling software and identifies trends and make recommendations to improve provider utilization. • Worked collaboratively with Patient Access Manager to improve processes and workflow of the Patient Access Department by performing ongoing audits including call reviews, registration errors, scheduling error, and duplicate chart creation. Responsible for successful implementation of patient self-scheduling system.

Raleigh-Durham, North Carolina Area

• Established and maintained trusted relationships with both referring provider operational leadership and support staff to achieve effective and efficient referral process. Served as the first point of escalation and resolution for referring practices’ questions, issues and concerns.• Managed marketing efforts by planning, creating, scheduling, organizing, editing and publishing digital content for blogs, website, email communications, press releases, social media posts, landing pages, marketing collateral and other digital materials. • Assisted in overhauling established brand across all marketing and content; developed a brand guideline to ensure a consistent brand voice for the organization.

Palm Beach Gardens, Fl

• Mentored and managed a team of 18 direct reports including auditing, coaching and feedback, performance evaluations, phone statistics reports. Monitored and retooled operational processes in support of the organization’s mission and to improve efficiency and quality. • Redefined job responsibilities of Clinical Assistant Department to properly encompass all aspects of the position and implemented a shared spreadsheet for provider messages, resulting in better communication between all clinical staff. • Worked closely with other department heads to improve processes and workflow by initiating cross-training to create a better understanding of policies and procedures• Restructured individual physician templates to improve and streamline clinic flow. Headed successful transition from NextGen to Athena for Scheduling Department and closely monitored and evaluated appointment types and templates created in Athena.• Maintained strong commitment to accuracy to process surgery authorizations and collecting surgical deposits.

Palm Beach Gardens, Florida, United States

• Coached employees to reach sales goals monthly and quarterly per corporate standards. • Provided excellent customer service to every client to ensure they left with knowledge of the brand product, and an overall positive experience.• Educated employees on product knowledge of all new collections by implementing formal presentation training tours through the sales floor each season.

Bachelor Of Fine Arts (Bfa), Acting

Activities and Societies: Alpha Psi Omega Part Time Receptionist/Box Office for Performing Arts Department, Part Time Stitcher.

Bachelor Of Arts (B.A.), Costume Design

Activities and Societies: Alpha Psi Omega, Residence Assistant in 2007-2008.