Matthew Garrett Email & Phone Number

Chadstone, Victoria, Australia

⇨ Duties and responsibilities:Product roadmapping with AHA.Ongoing account management of clients.Development and delivery of training programs to clients on our workflow management and CRM software.Developing training tools and guides.Project managing new customer installations and data conversions.Liaising with staff at all levels of clients organisation to complete project objectives.Writing knowledge-base articles in Atlassian Confluence.Second level product support.Software implementation.Software quality assurance testing.ACHIEVEMENTSI developed a complete modular training program for our CRM package including session plans and training tools.I developed and maintain the Confluence spaces for our major product lines.https://insulagroup.atlassian.net/wiki/spaces/PSTPF/pages/1189347570/Perspective+Platform+Resource+Centrehttps://insulagroup.atlassian.net/wiki/spaces/FWECM/pages/2283601939/Framework+Resource+Centrehttps:

Cheltenham

⇨ Duties and responsibilities• Training customers in the use of an ERP system across all modules including sales, purchasing, warehousing and manufacturing.• Training teachers in the usage of administration packages and Microsoft Office applications. • Developing Epub training tools in iBooks Author (Mac).• Preparing and delivering sales presentations on our ERP software solution. • Working with customers to understand their business requirements and present solutions with our ERP system.• Dealing with customer software issues including problem analysis and where required case documentation and logging of cases.

Narre Warren

⇨ Duties and responsibilities• Developing training tools to help job seekers find work.• Delivering work preparation, communication and OHS training.• Building a rapport with job seekers to better understand their individual requirements • Helping job seekers with resume preparation and cover letter skills.• Organising Work for the Dole placements.• Aiding in the preparation of new business tenders.ACHIEVEMENTSI implemented an individual training program for job seekers which created a new revenue stream.

Melbourne, Australia

⇨ Duties and responsibilitiesTraining clients in the use of the Pronto ERP system. Assessing customer’s needs and offering solutions.Producing client requirement documentation.Helping clients manage the transition to new systems.Participating on new product development work groups.Liaising with 3rd parties for Electronic Data Interchange (EDI) accreditation.

Watford, United Kingdom

⇨ Duties and responsibilities• Training support and sales personnel and members of the Value Added Re-seller channel.• Developing and implementing stringent test plans.• Writing software user documentation.• Release and version control.• Project and resource scheduling. I had three people working for me.