Aetna CVS Health - Commercial, Individual, and Family Products> Spearheaded team of 200+ participants to orchestrate work across 36 functions ensuring end to end product strategy readiness to integrate virtual care, virtual primary care, and telemedicine health software service products leading to the market growth of 1.5M members.>Established product delivery data analytics process for insight on how the members interact with our products and programs, leading to enhanced strategic approaches, and growth of the product portfolio.>Partnering with larger CVS enterprise on Salesforce Health Cloud CRM data analytics, to drive commercial product and program strategy based on personalized member experience, and automated operations.>Drove the product evaluation process assessing the virtual care product's performance post launch, gathering member engagement, and making data-driven decisions on improvements.

Aetna CVS Health - Product Design & Implementation>Developed the large scale technical implementation governance process of new product design and implementation connecting 20+ business owners.>Managed SWOT analysis team on internal capabilities limitations, and external factors, leading to accurate business requirements, for quick and efficient product delivery.>Implemented Agile, and change management practices that lead to successful product delivery, improved responsiveness, reduced risk, and better alignment with member needs.>Led stakeholder satisfaction evaluations to ensure needs of the end users and project sponsors were met.

Aetna- Product Operations>Designed the product operations technical processes through visual tools, and detailed process documentation.>Managed the cross-functional implementation projects for key product & program initiatives connecting the product lifecycle to systems, databases, and operational work-streams.>Implemented process mapping tools to visualize a process, and identify areas for automation and improvement opportunities.>Lead quality improvement initiatives through detection of gaps and errors in the product operations process leading to increased profitability.

Aetna - Project Management Office (PMO>Developed the PMO executive leadership communication deck on project status updates for 10+ business areas.>Built project management tools, for successful tracking, and reporting on progress of key deliverables.>Established timelines for resource allocation, managing project scope, and communication with all impacted stakeholders for Aetna's project management standards department.

Carry out the national initiatives of the Project Ready curriculum, and help with program outreach through various greater Hartford area high schools. Lastly provide the youth of the program with resume building courses, tutoring, and college application courses. Was chose to represent the Urban League of Greater Hartford at the national youth conference 2010, in Washington D.C.