• Supported Kenexa BrassRing Talent Suite ATS– configurations, enhancements, design, testing, and reporting• Monitored ServiceNow and resolved escalated tickets that required resolution from HR members, store locations and supply-chain locations• Provided support, UAT testing, day to day maintenance for Paradox AI while design and implementation took place of new technology• Worked closely with cross-functional teams including business users, IT, HR etc. to develop improvements to existing processes that aligned with the goals and objectives of the department and company.

• Managed projects as the Subject-Matter Expert within HRIS Cloud Technology to drive efficiency and effectiveness through process enhancements, release management, innovative configurations, system automation and reporting• Acted as System Administrator for Avature CRM building work-flows and daily maintenance to support passive candidates, college recruiting and relocation of executive hires• Responsible for Kenexa BrassRing Talent Suite ATS configurations, enhancements, design, testing security and reporting• Partnered with Recruiting Leadership on intelligent/efficient recruiting technology and software to support Recruiters, Hiring Managers and Candidates in achieving a best-in-class recruiting/onboarding experience• Provided backup support for SuccessFactors Performance & Goals• Played key role in Workday implementation with involvement in discovery, design, end-to-end and UAT, and post-production support

• Responsible for the coordination, support, and facilitation of projects as a subject matter expert within HRIS Cloud Technology while strategically partnering with Talent Acquisition, Recruiting Operations, HR Business Partners and Legal • Provided day-to-day support of ATS to support Talent Acquisition including system enhancements, configurations, and reporting• Responsible for gathering business requirements and functional documentation for enhancement requests prior to implementation• Completed routine maintenance of job descriptions, email correspondence, and pre-screening catalog

• Maintained and updated internal HR Website concerning policy and procedures regularly• Managed pre-employment drug screen policy and resolved escalated issues with Third-Party vendor, Legal or Recruiting staff• Responsible for policy and procedures for acquisitions while partnering with new colleagues• Responsible for annual revision and distribution of PNC’s EEO policy• Assisted in the administration of PNC’s Relocation Team in regards to policy summaries, authorizations, and instructions

• Performed the administration of corporate benefits disability management including – Short-term disability, Long-term disability, FMLA and Workers Compensation claims• Managed and resolved issues with claims concerning the disability plan, terminations, state laws, salary continuation and payroll disputes• Responsible for Workers Compensation claims with the administration of injury reports, wage information, claim reviews and attending claims in litigation• Maintained confidentiality with Protected Health Information in compliance with HIPPA privacy regulations.

• Used expertise knowledge of county requirements to quality check and approve In-Market, Business Banking and Third-Party loans before funds could be disbursed to customer