Lead Pc Support Technician
Mclean, Virginia, United States
Responsible for acting as team-lead for 1-2 other technicians. Provide direction and example for troubleshooting and communicating with end users. - Accept new work requests from customers, document, track and provide pricing estimates, suggest upgrades or additional software products if appropriate. - Sale of laptops, desktops, printers, accessories, peripherals and software. Suggest additional software such as virus protection, productivity software or hardware upgrade packages if… Show more Responsible for acting as team-lead for 1-2 other technicians. Provide direction and example for troubleshooting and communicating with end users. - Accept new work requests from customers, document, track and provide pricing estimates, suggest upgrades or additional software products if appropriate. - Sale of laptops, desktops, printers, accessories, peripherals and software. Suggest additional software such as virus protection, productivity software or hardware upgrade packages if appropriate. - Troubleshooting of personal printers, laptops and desktops to include best-effort to repair software, remove viruses, re-install operating system and hardware replacement. Show less