• Managed the college’s Help Desk.• Supervised Help Desk’s staff and student workers.• Provided in-user technology support to Faculty, Staff and Students• Maintained software/hardware in all campus offices, classrooms and labs.• Developed a “Knowledge Base” acting as a technology self-help website. • Oversaw Audio Visual Department.• Provided leadership and recommendations for expanding and improving campus technology.• Developed an inventory system for campus hardware.• Collaborated with colleagues and other departments on various campus projects and events.• Administrated enterprise software including Active Directory and Microsoft 365.

• Oversaw Audio Visual Office. • Maintained technology for every on-campus classroom and lab. • Managed student workers. • Collaborated with faculty and staff to improve department effectiveness. • Maintained a help desk ticket system improving department effectiveness. • Operated sound boards and various equipment for on-campus events. • Collaborated with other departments when planning campus events.

• Collaborated with Program Director to revise radio station’s format. • Produced Public Service Announcements (P.S.A), Promotional Announcements, and news/community updates. • Trained student staff members. • Revised station’s training manual based on personal experience.

• Represented Kentucky Wesleyan College to high school students in an assigned recruiting territory. • Counseled students and their families through every part of the college admissions process.• Acted as liaison between the Admissions Office and Athletic Department. • Managed an in-state and out-of-state recruiting territory. • Trained new staff members in both the admissions process and Kentucky Wesleyan College. • Collaborated with coworkers in the planning of on-campus and off-campus events.