Pro-Cool is a locally owned and operated team that provides exceptional residential and commercial HVAC services to our clients..• Drove sales and oversaw operations of business, grown business 30% in the first year of co-ownership.• Sourced and implemented new electronic customer relationship manager, scheduling, and ticketing system to improve process.• Creation and design of website and customer portal.

Senior Director oversaw globally distributed teams developing, delivering, and supporting the platform engineering SaaS products with a focus on maximizing product reliability. • Scaled the on-prem SaaS platform by 800% (400+ million transactions per day) by developing orchestration of infrastructure provisioning and software configuration and implemented self-healing to respond to monitoring alerts. • Expanded the platform to multiple regions across the globe including Australia, Canada, Sweden, and the UK, as well as the Veteran's Health Administration and the U.S. Federal Department of Defense. • Built a new site reliability team to provide Kubernetes-as-a-Service to product teams on-prem and in AWS. The team grew the offering to 51 K8s clusters, 8000+ vms, and 110,000+ containers in two years. • Decreased incident count by 40% and MTTR by 66% in the past 2 years by improving observability, developing self-healing, and implementing Correction of Events (blameless post-mortem). • Rapidly scaled Cerner's Telehealth product during the COVID-19 pandemic, which experienced 5,000% growth in less than one month, by coordinating with data center team to expand network bandwidth to support increased video traffic and refactoring the Telehealth product to integrate with Amazon Web Services (AWS) Chime. • Improved internet facing cyber security posture vulnerability-per-asset by 99% by instituting a security champion program, shifting vulnerability management to development, and developing an OS patching framework for automated Linux patching.

• Managed implementation, management, and monitoring of hosted healthcare technology systems that enabled healthcare organizations to shift focus from technology management to delivering patient care and managing the administrative and clinical operations. • Managed and led a team of Technical Engagement Leaders (Managers), System Architects, System Engineers, and DBAs responsible for implementing and managing hosted Cerner healthcare technology systems including new footprints, on-prem to hosted migrations, upgrades, tech currency, etc. • Partnered with product engineering to provide dedicated development support to client development partners. • Partnered with business development, consulting, and client stakeholders to establish and maintain unified project implementation and system management roadmaps. • Responsible for capacity management of computer, storage, and network resources including procurement of resources and ensuring technology systems were built to scale from current demand to planned growth. • Coordinated data center operations to support implementation and system management. • Incident management escalation contact responsible for coordinating efforts to resolve system incidents and return systems to a normal operating state. • Consistently achieved or exceeded contractual SLAs contributing to maintaining 20-40% operating margins.• Promoted to Director.

• Managed implementation, management, and monitoring of hosted healthcare technology systems that enabled healthcare organizations to shift focus from technology management to delivering patient care and managing the administrative and clinical operations. • Managed and led a team of Technical Engagement Leaders (Managers), System Architects, System Engineers, and DBAs responsible for implementing and managing hosted Cerner healthcare technology systems including new footprints, on-prem to hosted migrations, upgrades, tech currency, etc. • Partnered with product engineering to provide dedicated development support to client development partners. • Partnered with business development, consulting, and client stakeholders to establish and maintain unified project implementation and system management roadmaps. • Responsible for capacity management of computer, storage, and network resources including procurement of resources and ensuring technology systems were built to scale from current demand to planned growth. • Coordinated data center operations to support implementation and system management. • Incident management escalation contact responsible for coordinating efforts to resolve system incidents and return systems to a normal operating state. • Consistently achieved or exceeded contractual SLAs contributing to maintaining 20-40% operating margins.• Promoted to Director.