Matthew Hendricks Email & Phone Number

Houston, TX, US

Boston, Massachusetts, United States

I oversee the operations of Suffolk University's career center, including technology, facilities, event logistics, customer service, and budgets. Collaborating with staff and leadership, I have created new processes, improved operation effectiveness, and supported team growth. My focus is on fostering a productive operations team that excelled in.

Chicago, IL

I had the lead role in large-scale programming, pre-orientation, parent and family, and class affinity programming for 7,000 students. I developed and executed a budget of $2.2M and driving revenue of $1.5M. I managed four full-time staff members, departmental graduate interns, and a 60 student staff. I coordinated events including Program Advisory.

Chicago, IL

I managed projects on behalf of College leadership, including program logistics, budgets, communications, and human resources.I directed event and program growth while projecting budget and staffing implications and maintaining a culture of innovation and excellence. I teamed extensively with vendors and contractors, including initial selection, on-going.

Chicago, IL

I led engagement programs for parents and families of students in the College, including communications, websites, mailings, and large-scale events. I worked with family members remotely and face-to-face to build positive relationships and strong connections to the institution.

Arlington, TX

I delivered plans to improve student retention and graduation rates. I did this by focusing on just-in-time learning opportunities, intentional engagement, and understanding individual needs. I managed all aspects of the department, including all aspects of hiring of staff, budget planning, and project management. for a staff of 3 professional staff and 68.

Arlington, TX

I crafted and implemented a multi-faceted recruitment effort to increase visibility and interest among incoming and prospective students around institutional and departmental programs. I researched student accounts to ensure accuracy of ledgers and performed account adjustments as necessary.I coached students to determine proper means of resolution.

Arlington, TX

I managed the leasing and collection of payments for five residence halls and 26 apartment communities. I redesigned the departmental workflow following a department-wide restructuring, including development of job descriptions, recruitment of staff, and creation of new on-boarding procedures.

Arlington, TX

I took the lead for recruitment programs, including on-boarding, training, and on-going staff development opportunities. I labeled staff strengths and leadership styles, developing thoughtful teams and pathways for future opportunities and promotion.

Master Of Science - Ms, Human Resources Management

Bachelor Of Arts - Ba, Psychology