Matthew Hoffmann

Matthew Hoffmann Email and Phone Number

TELEPHONE ACTIVATION CENTER (TAC) ENGINEER TIER III @ Breezeline
Rochester, NH, US
Matthew Hoffmann's Location
Rochester, New Hampshire, United States, United States
Matthew Hoffmann's Contact Details

Matthew Hoffmann personal email

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About Matthew Hoffmann

Technically sophisticated professional with a diverse technical background in project management, IT management, technical support and escalations, IT team supervision, information security as well as data conversation. Strong knowledge of network operation, user training, rational databases, data communication, as well as varying process improvement methodologies used to improve project performance. Visionary and strategic IT and project manager with the dynamic ability to develop technical roadmaps, platforms, and architecture as solutions to complex business challenges. Articulate communicator, with interpersonal skills, and the ability to easily interface with clients to identify requirements and accurately assess needs. Exceptional analytical, technical, and relationship building skills with an outstanding commitment to detail, accuracy, and project completion on time, within scope, and within budget. Core Skills• IT Project Management• IT Department Management• Policy Planning and Implementation• Business Continuity Planning• Systems Analysis and Design• Database Development • Disaster Recovery• Data Integrity and ETL• Troubleshooting• TestingTechnical Proficiencies Platforms:• Windows 2007 through Windows 10• Windows Server 2003/2008/2012• Mac OS XTechnical SkillsPlatforms: Windows 7 to current, Windows Server 2003 to 2012, Mac OS X | Tools: MS Office Suite (Word, Excel, Outlook, PowerPoint, Publisher), Visio | Database: MS SQL, SSIS, SSRSAdditional Experience:Brenton Bank, Inc., Des Moines, IA - Profitability Database AdministratorMarketing Strategies, Inc., West Des Moines, IA - CRM Database AdministratorOther Experience:Freelance Photographer and Editor, 5/2010 – CurrentWHO Broadcasting Co., Des Moines, IA - Photojournalist / Editor

Matthew Hoffmann's Current Company Details
Breezeline

Breezeline

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TELEPHONE ACTIVATION CENTER (TAC) ENGINEER TIER III
Rochester, NH, US
Website:
breezeline.com
Employees:
860
Matthew Hoffmann Work Experience Details
  • Breezeline
    Telephone Activation Center (Tac) Engineer Tier Iii
    Breezeline
    Rochester, Nh, Us
  • Atlantic Broadband
    Telephone Activation Center (Tac) Engineer Tier Iii
    Atlantic Broadband Jan 2017 - Present
    Rochester, New Hampshire
     Improve operational efficiency as well as the customer experience through upgrades to the telephone system provider’s interface and features. Analyze and investigate customer needs and gather information anticipate and capitalize on new technological development opportunities. Collaborate with third-party vendors to ensure quick resolution to any customer-impacting porting, provisioning and switch related events up to and including carrier outages. Leveraged strong working knowledge of cabling installation, fiber optics, and customer service to deliver exceptional technical assistance. Conducted telephony diagnostics on server data using integrated toolset to reduce MTR. Attained a 98 percent success rate by resolving service issues on the first contact.
  • Atlantic Broadband
    Tech Support Rep
    Atlantic Broadband Jan 2015 - Jan 2017
    Rochester, New Hampshire
     Managed all necessary equipment specifications as well as customer requests and necessary technical specifications. Delivered technical support for customers in the use of telecommunication equipment (home networking routers, Data modems, and MTAs) and assured adequate connectivity to the network (voice and data). Utilized advanced problem-solving techniques to arrive at the root cause and permanent corrective action for issues found during troubleshooting. Reduced the amount of recurrence by 95%. Decreased the number of home technician calls to resolve connection issues by 15% saving the company $250 per truck roll.
  • Matt Hoffmann
    Freelance Photographer, Film Maker, And Editor
    Matt Hoffmann Jan 2011 - Present
  • Rewardsnow, Inc.
    It Project Manager / It Manager / Crm Database Developer
    Rewardsnow, Inc. Apr 2001 - May 2013
    Dover Nh
     Oversaw and managed the work performance of DBAs and developers. Improved the IT budget margins for the best needs of the department to support the company. Established business continuity and disaster recovery plans to optimize project operations. Designed and employed policies and procedures for all stages of the database lifecycle. Formed and directed the security structure for the company’s computer network, the database warehouses, and physical office, delivering the company’s PCI-DSS compliance certification.  Created the data warehouse structure utilized for tracking account usage of the client’s customers.  Structured stored procedures to create monthly and ad-hoc reports for management and clients. Built the ETL solutions for many different data sources for all clients.

Matthew Hoffmann Skills

Databases Microsoft Sql Server Management Html Etl Sdlc Troubleshooting Sql Strategic Planning Project Management Analysis Team Building Disaster Recovery Networking Information Technology Microsoft Office Security Crm Technical Support Leadership Microsoft Access Information Security Business Continuity Planning Arena Simulation Software Business Analysis Requirements Gathering Requirements Analysis Software Development Data Analysis Microsoft Powerpoint Microsoft Word Microsoft Excel Windows Project Planning Customer Service Windows 7 Windows 10 Database Administration Database Design Software Project Management Osx Os X Mac And Pc Platforms Android Problem Solving Business Continuity Online Support Teamwork Desktop Computers

Matthew Hoffmann Education Details

Frequently Asked Questions about Matthew Hoffmann

What company does Matthew Hoffmann work for?

Matthew Hoffmann works for Breezeline

What is Matthew Hoffmann's role at the current company?

Matthew Hoffmann's current role is TELEPHONE ACTIVATION CENTER (TAC) ENGINEER TIER III.

What is Matthew Hoffmann's email address?

Matthew Hoffmann's email address is mr****@****ail.com

What is Matthew Hoffmann's direct phone number?

Matthew Hoffmann's direct phone number is (908) 897*****

What schools did Matthew Hoffmann attend?

Matthew Hoffmann attended Southern New Hampshire University, Drake University, Drake University.

What are some of Matthew Hoffmann's interests?

Matthew Hoffmann has interest in Education, Economic Empowerment.

What skills is Matthew Hoffmann known for?

Matthew Hoffmann has skills like Databases, Microsoft Sql Server, Management, Html, Etl, Sdlc, Troubleshooting, Sql, Strategic Planning, Project Management, Analysis, Team Building.

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