Matthew Jackson Email & Phone Number

London, United Kingdom

• Currently leading the analysis for the design, definition, and delivery of a global reporting product and service. A transformation project which will define how the business and its clients will present and share data.
• Analysis of the existing global and regional reporting requirements
• Defining the new global reporting product and services model
• Product design and new software selection
• Assisting in UX

London, United Kingdom

• Responsible for setting up and leading the bespoke consultation service to the top 25 clients in the business. Managing their transition onto a new reporting system called Business SAP.
• Re-built relationships and turned around failing clients contributing to an improved overall satisfaction of the client base by over 37%.
• Presented live demonstrations of the company’s new reporting tool and it’s potential across the EMEA region, via company visits and the annual company conference
• Improved client interaction by designing tailored interactive training and workshop sessions
• Identified and created new client revenue opportunities through bespoke reporting

London, United Kingdom

• Lead the successful implementation of new reporting software package. Creating a standardized reporting product offering. This involved over 100 companies across the EMEA region.
• Translate change to the business and client base
• Articulate and present new business products and solutions
• Test and configure new and existing products and solutions
• Work with IT to deliver new system functions and solutions

London, United Kingdom

• Lead Business Analyst for the Global integration team on the migration of a newly purchased business in the EMEA region involving 100 new key clients and a new overseas office.
• Built relationships with external stakeholders new to Computershare to ensure there was a unified culture and realistic common work goals
• Integrating the new Barcelona office into standard reporting processes and building trust with our new partners.
• Identifying gaps in service offerings and innovating solutions
• Co-ordinating tasks and onsite support for migration date

Purley, UK

• I was a Project Analyst within the Model Office project team, supporting the delivery of the new internal IT system and ensuring the successful transition of historical data.
• Designed and supported the roll out of a training package for the new internal IT system. Ensuring the senior management team and the operations floor were proficient, enabling them to maintain 99.7% delivery SLA on BAU
• Identified shortfall in project delivery to a senior client. Used initiative and knowledge of internal systems to design and develop an interim report. Allowing the service to be maintained while the developers applied.
• Improved relationships between new business sites, acting as a point of contact for historical data and the transfer of knowledge
• Designed and implemented new daily routines for the Service Delivery Processing Teams. Providing them with a structured order of activities which increased their productivity by 10%
• Ownership of dress rehearsal and migration weekend activities, providing migration weekend check point sign offs and quality assurance

Purley, UK

• I was the account manager for eight Trust & Estate clients acting as direct contact to Company Secretaries and Senior Executives.
• Enhanced customer satisfaction by rebuilding and re-energising relationships with the Trust clients where communication and confidence had fallen away. Received three independent endorsements from our leading clients
• Added value to reconciliation project, identifying account shortfalls and initiating the reclamation process. Resulting in the return of £300,000 to the business. I received an outstanding contribution award from the.
• Initiated focus for identifying and analysing risk
• Negotiated the refund of £1.1 million in overpaid tax from HMRC
• Identified £1.5 million in historical lost fees. Enabling the company to realise the amount as current income

Purley, UK

• I was a Technical Analyst working with a senior team of analysts providing ad hoc support to the service delivery teams.
• Resolved the historic cash errors, introducing a new process improving the control and resolution of queries by the operations teams.
• Identifying cash account shortfalls in unregulated accounts. While on secondment to client accounting. I used my experience from operations and cash/share reconciliations to add value to the team. This contributed to.
• Achieved a 99.9% accuracy rate for quality and risk assurance, reviewing statements and AGM materials for our top 5 clients.

Purley, UK

• I was the Team manager for distributions on the operations floor, managing a team of 15 employees providing trading activity and support to UK and Global employee share schemes and executive option schemes.
• Achieved and exceeded a 99.7 % annual target for trades executed on time and 97.5% annual target for settlements on time.
• Quality & risk assurance, using control self assessment documents ensuring losses did not exceed £1,500 per month.
• Mentoring customer service advisers providing best practice knowledge, helping them to achieve a 95% right first time quality measure within the team.
• Identifying talent and motivating team members with training and support to facilitate personal development. I assisted 4 members of my team to move on to management positions internally, something I am proud of..

Croydon, United Kingdom

• I worked on the Dealing Team providing trading support and assisting with the setup of the real time trading desk.
• Daily reconciliation of trades matching market trades to trustee accounts. Using my cash and share reconciliation knowledge I was able to maintain 99.5% accuracy.
• Reduced the exposure to price movements and possible losses by completing corrections within 24hrs and implementing a correction process for other colleagues.
• Setup a daily communication email to improve the relationship and support to the operations floor and external brokers.
• Helped design and develop the 1st employee recognition program, resulting in the first award annual award ceremony and provision of the reward package.

Ba Business Studies Degree, Marketing & Advertising, 2.2

Education record