Matthew Joyce Email and Phone Number

- Responsibility for training new recruits into the Department- Training Personal Assistants for Fee-Earners on the role of the Department within the firm and how we can assist them in their role.- Liaise with members of the Risk Team for any high-profile and high risk issues that may arise.- Acting as a point of contact for members of the team who require guidance or a soundboard for their initial analysis.- Assist the Conflicts Manager with the running of the Conflicts Team… Show more - Responsibility for training new recruits into the Department- Training Personal Assistants for Fee-Earners on the role of the Department within the firm and how we can assist them in their role.- Liaise with members of the Risk Team for any high-profile and high risk issues that may arise.- Acting as a point of contact for members of the team who require guidance or a soundboard for their initial analysis.- Assist the Conflicts Manager with the running of the Conflicts Team, providing additional refresher training where required and other support requirements.- Liaising directly with different practice and business areas to ensure that the Team is able to meet their time-critical needs and where appropriate offering guidance. Alternatively integrating any specific requirements into our working practices to ensure our processes are as streamlined as possible. - Assisting with the implementation of CMI and Information Barrier systems across the firm. Show less

- Primary responsibility is to conduct searches using internal and external systems to generate reports giving fee earners the appropriate information in order to make an informed decision as to whether the firm can accept the work.- As part of my role I am required to liaise with Partners, fee earners and support staff to ensure that our records are complete for auditing and future searching purposes. This often involves pushing back if the information we receive is incomplete and such… Show more - Primary responsibility is to conduct searches using internal and external systems to generate reports giving fee earners the appropriate information in order to make an informed decision as to whether the firm can accept the work.- As part of my role I am required to liaise with Partners, fee earners and support staff to ensure that our records are complete for auditing and future searching purposes. This often involves pushing back if the information we receive is incomplete and such conversations need to be handled delicately so as not to seem obstructive.- Ensure that the firm complies with its obligations under the Solicitors Regulation Authority Code and Anti-Money Laundering legislation. This included sensitive data entry and access to confidential information to ensure that every matter that is opened by a fee earner does not present a conflict of interest between the firm and the adverse party. - Responsible for the creation of and maintenance of Information Barriers to protect price-sensitive and Confidential Information within the firm.- Ensure that the firm does not take on any clients with a history of fraudulent activity in order to prevent them using the firm for the purpose of laundering money. Show less

BUSINESS ANALYST, Barclays PLC. Mortgages.May 2015 – PresentWorking as a Business Analyst on two concurrent, high-profile, regulatory projects to manage half a million customers with a specific mortgage product. For the first of these projects, my responsibilities were to develop a tactical strategy and process to deliver Credit Risks’ aims of reducing the banks’ financial liabilities. I was responsible for gathering and documenting the requirements, as well as transferring those… Show more BUSINESS ANALYST, Barclays PLC. Mortgages.May 2015 – PresentWorking as a Business Analyst on two concurrent, high-profile, regulatory projects to manage half a million customers with a specific mortgage product. For the first of these projects, my responsibilities were to develop a tactical strategy and process to deliver Credit Risks’ aims of reducing the banks’ financial liabilities. I was responsible for gathering and documenting the requirements, as well as transferring those requirements into a detailed operational design. This included a customer communications strategy, and the creation of a suite of letters and a mailing plan. I was also tasked with liaison between the senior project stakeholders and the Business end users, allowing the project to achieve its targets within the tight timescales given by the Regulator. For the second project, my role was to adapt the requirements of the first into a strategic and enduring solution. This also included the development of a suite of MI, which allowed communication of the outcomes to senior member of the bank. Show less

- I was employed by Oxygene Ski School in Val d’Isere with a mandate to increase their in resort sales as well as develop new business opportunities. Despite challenging sales conditions, overall sales grew by 3% compared to the previous year. I successfully implemented sales strategies for large events in resort such as the Doctors Updates seminar and during peak weeks during February half term and Easter holidays. - I was responsible for the logistics of the ski school and acted as a… Show more - I was employed by Oxygene Ski School in Val d’Isere with a mandate to increase their in resort sales as well as develop new business opportunities. Despite challenging sales conditions, overall sales grew by 3% compared to the previous year. I successfully implemented sales strategies for large events in resort such as the Doctors Updates seminar and during peak weeks during February half term and Easter holidays. - I was responsible for the logistics of the ski school and acted as a point of reference for both customers and for our suppliers. This demanded the ability to plan effectively in advance and react to incidents as they arose from injuries suffered by clients to instructors not returning to the meeting point on time. - My duties included responsibility for the social media and print media content for the ski school. This involved writing articles for their online blog as well as being responsible for updating their social media presence on Facebook and Twitter. Show less

May 2015 – August 2015 – Senior Agent, Barclays (Mortgage Current Account Risk Reduction – Tactical Project)May 2014 – November 2014 – Customer Relations Manager, Lloyds Banking Group (Mortgages)September 2013 – November 2013 – MI Data Gatherer, HBOS (Insurance Review)July 2013 – August 2013 – Senior Audit Consultant, Santander (Section 166 FSMA Investigation, Mortgages) May 2013 – July 2013 – Premier Customer Relations Manager, Barclays (General Banking)January 2013 – April… Show more May 2015 – August 2015 – Senior Agent, Barclays (Mortgage Current Account Risk Reduction – Tactical Project)May 2014 – November 2014 – Customer Relations Manager, Lloyds Banking Group (Mortgages)September 2013 – November 2013 – MI Data Gatherer, HBOS (Insurance Review)July 2013 – August 2013 – Senior Audit Consultant, Santander (Section 166 FSMA Investigation, Mortgages) May 2013 – July 2013 – Premier Customer Relations Manager, Barclays (General Banking)January 2013 – April 2013 – MI Data Gatherer, HBOS (Packaged Accounts Review)November 2012 – January 2013 – Customer Relations Manager, Barclays (Mortgages)June 2012 – November 2012 – Customer Relations Manager, HBOS (PPI)May 2011 – November 2011 – Customer Relations Manager, HBOS (General Banking)• These various roles have helped me develop excellent communication, organisational and investigative skills. I have received training on AML, Anti-Bribery legislation, Know Your Customer (KYC), TCF and Sanctions compliance.• I was required to maintain a high level of attention to detail and accuracy, and demonstrate my analytical reasoning behind any decisions within a complaints management system. • I have extensive experience of problem solving and liaising with staff on all levels from Branch staff to Regional Directors. • As a contractor there is a strong emphasis on output, both in terms of quality and volume. My most notable projects include a credit risk reduction of over £6b and the successful streamlining of processes to significantly reduce backlogs of work for Customer Relations. Show less

- In my role as a Resort Representative I was responsible for the wellbeing of approximately 80 guests who were staying in chalets under my responsibility. After demonstrating exceptional customer service skills and volunteering for additional responsibility I was offered the position of Resort Manager in the USA resort of Breckenridge. - Throughout my winter work experience I have been required to exceed sales targets for ski hire, ski lift passes and ski school lessons. These… Show more - In my role as a Resort Representative I was responsible for the wellbeing of approximately 80 guests who were staying in chalets under my responsibility. After demonstrating exceptional customer service skills and volunteering for additional responsibility I was offered the position of Resort Manager in the USA resort of Breckenridge. - Throughout my winter work experience I have been required to exceed sales targets for ski hire, ski lift passes and ski school lessons. These targets were determined by a review of previous resort performance. I successfully met these targets in all three areas.- As Resort Manager I was effectively running a small business for six months and I successfully completed the season with the resort under budget without sacrificing customer care or quality of service. During this time I received managerial training and developed my interpersonal skills - As a Resort Financial Administrator, my duties included liaising with suppliers in Resort for example; ski school, ski hire shops and bars that provided après ski for our clients. I was also required to resolve any issues or complaints in a calm and professional manner, this would often involve liasing with the owners of the properties being leased. This role made excellent use of my languages and developed my management skills.- I was required to be highly organised, impeccably presented and able to communicate with people from different backgrounds, often to provide solutions to problems, with different personalities and expectations and often in a different language. Show less

- Ensure that the firm complies with its obligations under the Solicitors Regulations and Money Laundering legislation. This included sensitive data entry and access to confidential information to ensure that every matter that is opened by a fee earner does not present a conflict of interest between the firm and the adverse party. - Ensure that the firm does not take on any clients with a history of fraudulent activity in order to prevent them using the firm for the purpose of laundering… Show more - Ensure that the firm complies with its obligations under the Solicitors Regulations and Money Laundering legislation. This included sensitive data entry and access to confidential information to ensure that every matter that is opened by a fee earner does not present a conflict of interest between the firm and the adverse party. - Ensure that the firm does not take on any clients with a history of fraudulent activity in order to prevent them using the firm for the purpose of laundering money. The consequences of any oversight extend beyond financial penalties; a poor reputation and the loss of a large client can have incalculable cost. - I returned to this position for five months (July 2010 – November 2010) at the request of my manager to assist with training new staff. Show less