- Develop new business with inbound calls, emails and online live chat- Create superior relationships with clients; maintained exceptional customer service resulting in repeat business- Manage inventory and played essential role in logistics of shipping/receiving inventory- Proficient in multiple Point-of-Sales and processing databases

- Promoted to pricing and selling of all inventory in sales account- Maximized company sales growth and profitability by over 5%- Researched sales data and reviewed with owners; implemented company-wide pricing strategies- Managed the purchasing of concert tickets resulting in over an additional $100,000 profit

- Data Entry of all incoming inventory- Responsible for significant purchases of professional sports, concerts and theatre events- Submission and fulfillment of outgoing sales orders to completion

- Processed customer orders; constant communication via email/phone with a variety of entities and business partners- Consistently awarded for processing greatest number of orders- Resolved unfulfilled ticket orders; researched and reserved tickets for clients- Provided real-time assistance, to both clients and sellers, on event days

- Maintained confidentiality and integrity while obtaining and entering sensitive client information; including identification and payment information into the City of Chicago collections system- Resolved issues calmly with irate/dissatisfied clients with respect and understanding - Met and exceeded company monthly goals resulting in personal bonuses

- Sold merchandise and assisted customers with product selections- Drove revenue production by creating and maintaining effective product displays and directing customers personally to location of items- Stocked incoming shipments upon weekly arrival in accordance with guidelines and managed inventory/stock replenishment ensuring store is in a clean and orderly manner- Studied and obtained knowledge of one hundred plus varieties of products; liquor, cigars and beer and provided inventory recommendations to buying team accordingly