Matthew Kellner Email & Phone Number

Tucson, Az, Us

Mountain Region (Az, Southern Nv, Ut, Co, Id, Wy, Mt)

Responsible for developing and delivering an exceptional on-location Service experience to our customers, developing team members, managing day-to-day Mobile operations, and preparing Mobile Service to meet the needs of our customers.

Arizona And Las Vegas

Responsible for developing and delivering an exceptional on-location Mobile Service experience to our customers, developing team members, managing day-to-day Mobile operations, and preparing Mobile Service to meet the needs of our customers.

Tempe, Az

Oversaw opening of a new Service Center in Tempe through partnership with internal and external business partners. Lead and coached team of Service Advisor, Parts Advisors and Technicians.

Scottsdale, Az

Lead Front of House operations at Scottsdale Service Center. Responsible for maintaining high standards of KPI such as CSI and FRFT. Mentored FOH team members, performing regular coaching and feedback sessions. Responsible for customer escalations.

Las Vegas, Nevada Area

Supervise shop of 60 Technicians. Oversaw an RO increase of nearly 9% year-over-year for 4 years. Dispatch approximately 3,700 Customer Pay Repair Orders per month, ensuring that tickets are dispatched to appropriately skilled technicians. Oversee the process for reconditioning of used vehicles, from initial inspection through delivery detail while maintaining time and quality standards. Responsible for maintaining an up-to-date knowledge of current Warranty policies and procedures and ensuring that Technicians and Service Advisors are adhering to them. Responsible for staffing/scheduling, auditing training certification, and quality control of Technicians. Work with Shop Foreman and Service Manager to maintain proper levels of staff and qualifications of staff per Toyota Standards. Help control cost by properly assigning work based on skill level and quality control Technician work. Help train Service Advisors when needed, assist customers when needed. Worked closely with Shop Foreman, Service Advisors and Service Managers to ensure effective and timely completion of high quality service work.

Oakland, Ca

Handle Dispatch related functions in a fast paced, moderate volume dealership. Manage the disbursement of an average of 2,000repair orders per month, ensuring that tickets are dispatched to appropriately skilled technicians. Oversee the process forreconditioning of used vehicles, from initial inspection through delivery detail while maintaining time and quality standards.Responsible for maintaining an up-to-date knowledge of current Warranty policies and procedures and ensuring that Techniciansand Service Advisors are adhering to Toyota's policies and procedures. Help coach and train Service Advisors and write servicewhen needed. Help coach and train Technicians on Service Department policies procedures and on make sure all online Toyotatraining is up to date.

Tucson, Arizona Area

Handle administrative and customer relations functions in a high-volume automotive service and repair facility. Ascertain automotive problems and service using thorough communication, both with the customer as well as with other members of the team, throughout the transaction. Exceed quality standards, both external and internal, while providing products and services of the highest caliber.

Tucson, Arizona Area

Leader on dynamic service team who passionately guided and perfected guests’ dinning experience. Highly motivated and accountable for a deep and extensive knowledge of food, drink, wine and industry standards. Mentored by cutting edge industry leaders.

Tucson, Arizona Area

Hands on implementation of corporate marketing strategies. Perfected company standards by supervising and coaching floor salesassociates. Responsible for hiring, training and coaching stock room associates.

Tucson, Arizona Area

Supervised public pool during summer months, responsible for day to day operations and pool maintenance. Responsible forimplementation and success of programs offered by the City of Tucson Parks and Recreation Department. Supervised patrons ofpool and ensured safety by maintaining a structured rule system.

Tucson, Arizona Area